Job Details

** Locker Room Attendant**

Location: Napa, CA, US

Property Name: Dolce Silverado Req Id: 14588

**Job Summary**

The Locker Room attendant is responsible for monitoring the locker room and tea room during operating hours and will assistall guests and members in the Spa.

**Education & Experience**

* High School diploma or equivalent required.

* CPR certification required.

* 1-year housekeeping or spa experience preferred.

* Bi-lingual preferred.

* ACE certification desired.

* Food Handlers certification desired.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

**General Requirements**

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

* Maintain a friendly and warm demeanor at all times.

* Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.

**Fundamental Requirements**

* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

* Greet and welcome all guests and members and offer assistance including but not limited to; issuing lockers, offering towels, assisting with lockers, steam, sauna, and guest amenities. Continue to offer assistance on an ongoing basis.

* Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).

* Directly responsible for maintaining the cleanliness and orderliness of the Spa, including ensuring facility/amenities are stocked and in proper working order.

* Monitor fitness area for cleanliness.

* Maintain supplies as needed.

* Demonstrate and give complete and proper instruction on the use of steam and sauna equipment.

* Use Spa software to check guest appointments.

* Recognize and respond appropriately to emergency situations.

* Assist in the fitness area, as necessary.