Job Details

Accountable for the daily operations of a solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

Job Duties and Responsibilities:

• Responsible for the daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PC, copiers, multifunction devices, imaging & mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping & receiving, and delivering/processing of mail.
• Serve as the formal point of contact with the customer on a daily basis.
• Ensure effective implementation and management of RICOH Service Excellence Programs.
• Understand how to operate required equipment/software efficiently to meet service level agreements.
• Achieve profitability in cost of goods by utilizing company materials and supplies effectively.
• Manage daily routine functions such as creating/completing work orders, contractor monitoring, inspections, and reporting facility-related issues.
• Collaborate with contracted vendors, facility management, and occupants.
• May be responsible for office-supply inventory reordering.
• May manage conference room coordination and A/V equipment resource management.
• Maintain positive internal working relationships with department employees by communicating professionally.
• Collect and provide data to assigned leadership and customers, including monthly reports with support from assigned leadership.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

KNOWLEDGE, Skills, and Abilities:

• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

Working Conditions, Mental and Physical Demands:

• Typically, an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified; interpret, comprehend, and apply complex materials, data, and instructions.
• Some physical effort is required. Work may be sedentary but may also involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, and small parts).
• Moderate dexterity is required, including regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).

Note:

The above statements describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.