Job Details

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.

Career TEAM is seeking a dynamic and passionate Facilitator to join our North Bay Area team! The Facilitator will play a vital role in delivering impactful instruction and support services to participants enrolled in WIOA programs, helping individuals overcome barriers and achieve their career goals. The Facilitator will plan, coordinate, and lead engaging workshops, provide tutorial support, and contribute to the continuous improvement of our instructional programs. This role is 100% onsite.

The Facilitator will play an integral role in Career TEAM's mission of accelerating the human condition!

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• Disability insurance;
• Supplemental insurance;
• Paid holidays and paid time off, offered on an accrual basis.

Your Impact on Career TEAM's Success:

• Coordinate, facilitate, and create workshops and presentations that promote workforce services, job search tools/resources, and job retention skills, both in-person and virtually.
• Coordinate workshop schedules and invite relevant partners to present based on participant needs at partner agencies throughout the county.
• Learn and present Career EDGE platform lessons and resources to the community and partners.
• Represent Career TEAM at community events, meetings, and networking opportunities to expand awareness of workforce services and partner programs.
• Engage clients by discussing available services and their potential benefits.
• Serve as a client advocate, providing direction and support by creating and monitoring processes that ensure client success in the learning environment.
• Critique resumes and other job search tools to assist customers in obtaining employment.
• Track and monitor orientation and workshop participation, attendance, and conversion to enrollment.
• Serve as the primary liaison between customers and services provided, assisting clients with program registrations and basic intake requirements for eligibility.
• Administer and proctor basic skills and career assessments (both online and in-person).
• Triage customer needs to ensure exceptional customer service.
• Approach each day and task with a "ZAG" mindset, focusing on creative problem-solving and innovative approaches.
• Perform other duties and projects as needed.

To Qualify for This Role, You Must Have:

• Bachelor's degree in social work, social services, counseling, business administration, or a related field, or a minimum of five (5) years' experience in workforce development-related case management services with a professional certification.
• Experience working with diverse populations, particularly those similar to the areas served, demonstrating an understanding of their unique circumstances and needs.
• Strong communication skills, with the ability to engage and connect with individuals from various backgrounds and provide effective guidance.
• Analytical and problem-solving skills, with the ability to make well-thought-out decisions and offer creative solutions to complex challenges.
• Strong interpersonal skills, including the ability to build trusting relationships with clients, partners, and colleagues.
• Effective communication, listening, and coaching skills to support client development and success.
• Multilingual proficiency preferred, with Spanish-speaking skills strongly preferred to better serve a diverse clientele.
• Proficiency in Microsoft Office and other relevant software tools for reporting, communication, and data management.
• Ability to submit accurate written forms and reports in a timely manner.
• Exceptional time management skills, with the ability to meet deadlines and manage multiple tasks under pressure.
• A valid Driver's License and reliable transportation.

Travel: Position may require local travel up to 10% of the time.

Employment Type: Full-time, Non-Exempt.

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies.
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation.
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government-funded solutions program.
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements: Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"): Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance.

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