Job Details

Why Ensign?

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., and its affiliated entities are considered leaders in the fast-growing post-acute care industry. ESI supports over 350 facilities in the long-term care continuum, employing over 48,000 staff members.

Known as the “Service Center,” ESI provides essential back-office support in areas such as accounting, construction, compliance, human resources, IT, legal, risk management, and learning management. This allows facility leaders and caregivers to focus on care and operational issues. Our core values—Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO)—are central to our work culture.

Position Overview

The IT Field Resource role involves performing IT duties professionally while collaborating closely with nursing homes to ensure system functionality.

Qualifications

• Associate's or Bachelor's Degree in Computer Science or related IT support role experience such as Help Desk Tier 1-3.
• 5+ years supporting 100+ users or multiple locations.
• Experience supporting multiple facilities as a mobile technician.
• Knowledge of IT cabling infrastructure and troubleshooting Level 1-2 issues.
• Ability to work with Networking, Engineering, Telco, Help Desk teams on tickets, projects, and updates.
• Experience deploying various equipment including desktops, laptops, tablets, peripherals, printers, copiers, and medical support devices.
• Proficiency with HP, Lenovo, Dell computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome OS, iOS, Android, Zendesk, ServiceNow, and imaging tools.
• Experience working with multiple vendors and technology vendors to enhance systems.
• Intermediate to advanced knowledge of Windows 8.1, 10, 11.
• Knowledge of mobile device management and configuration tools.
• Applicants must be 25 years or older due to travel requirements.

Responsibilities

• Deploy, service, and order equipment.
• Install networking and Telco equipment.
• Manage warranty requests and returns.
• Manage Mobile Device Management (MDM).
• Process Zendesk tickets and equipment quotes.
• Manage ServiceNow directory.
• Participate in team meetings and culture events.
• Travel locally within Northern California and occasionally out of market.
• Support facility administration, nursing, and service center teams.
• Reconcile expenses via AMEX Concur.
• Assist fellow team members and manage projects.

Benefits

Enjoy competitive compensation, comprehensive benefits, PTO, 401K matching, stock options, and opportunities for growth. Salary range: $75,000-$80,000 DOE, with potential bonuses and additional compensation components. More details available at ensignbenefits.com.

Working Conditions

This role supports 24/7 operations with extensive travel (75%+), including driving and occasional air travel. Work environments include offices, network rooms, and storage areas. The role involves some risk of injury from various hazards. Ensign Services is an Equal Opportunity Employer; pre-employment background screening is required.