Job Details

Do you love crafting exceptional guest journeys? Ready to bring your leadership and creativity to a world-class brand? Join Embassy Suites Napa Valley ( , a beautifully landscaped all-suite hotel just one mile from downtown and minutes from world-renowned wineries.

As Director of Hotel Operations , you'll lead key departments—including Front Office, Housekeeping, Engineering and Food & Beverage—driving service excellence, team engagement, and operational performance. A hands-on leader, you'll play a critical role in delivering memorable stays and shaping the guest experience.

Currently in the final stages of a major renovation and rebranding to Curio Collection by Hilton (early 2026), we're redefining Napa hospitality with curated programming, elevated culinary experiences, a luxurious spa, and serene meditation gardens across our 7-acre resort.

Hilton has been named the #1 World's Best Workplace by Great Place to Work & Fortune. Come for the job, thrive in your career, and help us Make the Stay.

What will I be doing?

As the Director of Hotel Operations , you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members

The annual salary range for this role is $125,000 - $135,000 and is based on applicable and specialized experience.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education

:Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• Career growth and development

Job: Guest Services, Operations, and Front Office

Title: Director of Hotel Operations - Embassy Suites Napa Valley

Location: null

Requisition ID: HOT0BN35

EOE/AA/Disabled/Veterans