Job Details

Redwood Credit Union is looking for an Electronic Services Specialist I, who will be responsible for performing a variety of processing duties within the Electronic Services Department. This entry level position supports the Electronic Services team with semi-routine items and payment processing for Mobile deposit, ATM, fraud review, accounting, and clerical functions.

Key Responsibilities

Member Service:

o Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.

o Provide general support processing for check and ACH processing.

o Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels.

o Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union.

o Analyze check deposit trends and patterns to provide better Member experiences.

o Perform detailed review of check image processing, corrections, and adjustments.

o Analyze ACH mismatch report and appropriately block unauthorized transactions.

o Support, balance and reconcile Lockbox processing and payment corrections.

o Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries.

o Process corrections and adjustments to accounts and loans.

o Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays.

o Process foreign collections and exchange rate conversions.

o Research and resolve Members' problems and complaints.

o Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.

o Post, balance, and maintain daily work with proper documentation.

o Scan Electronic Services forms and documents for long-term retention.

o Process Electronic Services mail and supply orders.

o Maintain and destroy branch capture checks for RCU.

Department and Branch Support:

o Support and answer the Electronic Services phone que.

o Assist with projects.

o Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed.

o Train branches and staff as needed in Electronic Services processes and procedures.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay

• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Recognized by Forbes as one of "America's Best Small Employers 2023"

• Voted Best Places to Work in the North Bay 20 years in a row

• World-class Employee Engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Industry leading Net Promoter Scores across the U.S.

Minimum Qualifications - Knowledge, Skills and Abilities

• Knowledge of a PC with the use of word processing and spreadsheet software.
• Basic knowledge of financial services, with the ability to understand the implications of Credit Union industry and regulations, terminology, and procedures and how to apply them.
• Basic processing knowledge of checks, ACH, bill pay and MDC.
• Responsible for understanding and complying with Regulation CC and BSA.
• Ability to independently detect at-risk transactions and accounts.
• Ability to make sound judgments to prevent losses to Credit Union.
• Ability to analyze processes and recommend changes for efficiency and service.
• Ability to work independently in a fast-paced and high-volume environment.
• Ability to accurately calculate interest and dividends and make mathematical computations.
• Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

The ideal candidate has a combination of education and experience equivalent to a high school diploma. One year experience in customer service, accounting or closely related field with knowledge of Branch or back-offices functions is preferred. Experience at a financial institution is required.

Compensation: Base salary range: $23.00 to $31.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement- Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, and turn.

• Ability to lift up to 40 pounds.

• Ability to use a computer keyboard and calculator.

• Work environment is indoors; majority of the time is spent sitting at a desk.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer