Internal Customer Service: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends. Culture: Model a customer focused culture for the organization. Capacity Rationalization: Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimization functions to meet fluctuating customer demands. Complaint Resolution: Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with Sales, Plant and Customer. Continuous Improvement: Participate in improving processes and system workflows. Gain knowledge and skill on team members customers and workflows to serve as backup. Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas Quality and Process Compliance: Sup...Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Compliance