Job Details

Call Center Representative I - Solano County

Join to apply for the Call Center Representative I - Solano County role at Communicare+OLE

Call Center Representative I - Solano County

3 days ago Be among the first 25 applicants

Join to apply for the Call Center Representative I - Solano County role at Communicare+OLE

This range is provided by Communicare+OLE. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$23.75/hr - $29.03/hr

Position Title

Call Center Representative

Department

Patient Access

Reports To Title

Call Center Manager

LOCATION:

West Fairfield, CA

Pay Range

$23.75 to $29.03/ hr , depending on years of experience

Schedule

Monday to Friday, 8am to 5pm

DLSE/FLSA STATUS: ( )

____Exempt/Salaried position

_ X__Nonexempt /Hourly position

SUPERVISORY RESPONSIBILITIES ( does this position have direct reports ):

YES

NO

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs .

Benefits

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account
  

Job Summary/Overview

Call Center Representatives work under the Call Center Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

• Education:
  
  

High School Diploma or GED required.

• Experience/Lived Experience:
• One year experience in medical office, hospital or clinic preferred
• Administrative and customer service experience in a busy customer service-related environment is required
• Special Skills/Training:
• Experience working in a health clinic or demonstrated commitment to low-income populations preferred.
• Strong computer and data entry skills including MS Office required; electronic health record system required.
• Strong verbal and written communication skills .
• Ability to work in a fast-paced environment and multitask.
• Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.
  
  

Essential Functions And Responsibilities

Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services

Complete and update registration for patients as needed.

Runs insurance eligibility for the following day and creates billing notes for outstanding documents.

Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customers level of understanding and knowledge.

Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.

Routes call to the appropriate department for continued assistance as necessary.

Troubleshoots patient concerns regarding orders, health information and assists in communication with other outside facilities through the electronic health record.

Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Strong communication skills (verbal and written)

Answer multi-line phones in a timely, professional manner

Ensures correct patient identification of all information in the computer scheduling system

Utilizing appropriate scheduling guidelines in patient interaction.

Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient .

Basic knowledge of programs/insurance & access/eligibility guidelines and applications

Send messages to members of the care teams as necessary

Record cancellations and re-schedules and document appropriately in the electronic health system.

Captures and updates patient demographics and insurance information

Treats all patients telephoning the CommuniCare+OLEs scheduling system with dignity and respect while maintaining privacy and confidentiality all times

Document all appropriate information in electronic health record system

Prompt follow-up of telephone encounters/recalls/appointment request .

Performs other duties as assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Communicare+OLE by 2x

Get notified about new Call Center Representative jobs in Fairfield, CA.

Call Center Patient Services Representative

Customer Service Specialist I - Part Time

Casino Gaming Associate / Customer Service - Napa

Benefits Coordinator - Entry Level (Hybrid)

Pleasant Hill, CA $55,000.00-$65,000.00 1 week ago

Pleasant Hill, CA $59,000.00-$65,000.00 3 days ago

Pleasant Hill, CA $16.50-$18.00 3 weeks ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr