Job Details

Do you enjoy hands-on work? Do you like solving puzzles? Are you motivated by seeing your contributions come to life? Our manufacturing team specializes in supporting the lifecycle of our machines and products. Our team is dedicated to consistency, fit, finish, machine integrity, and manufacturing excellence.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are detail-oriented and focused on continuous improvement, we want to talk to you.

Do we have your attention? Keep reading.

ProMach's MBF North America, a leading supplier of bottling and packaging equipment, is seeking an experienced Senior Parts Specialist to join our Petaluma, California team. This key role serves as the primary point of contact for aftermarket parts support, managing customer inquiries, providing expert guidance on replacement parts, and ensuring timely follow-up to keep equipment running smoothly.

The ideal candidate will combine strong customer service skills with deep technical knowledge of our products and systems, collaborating closely with field service technicians, warehouse staff, and accounting to support efficient parts operations. Reporting to the Director of Operations, this position plays a vital role in building customer confidence, driving operational excellence, and supporting business growth.

Does this work interest you?

• Serve as the main point of contact for customer inquiries regarding aftermarket parts, providing accurate information and timely support.
• Research and verify part numbers, pricing, and availability to ensure correct order processing.
• Manage post-sale follow-up to address customer concerns, delays, and maintain strong relationships.
• Support warehouse activities including shipping, receiving, order fulfillment, inventory audits, and cycle counts as needed.
• Assist Field Service Technicians with parts coordination to ensure efficient service delivery.
• Utilize inventory management software to maintain accurate stock levels and generate reports for management.
• Proactively identify critical spare parts needs and promote preventative maintenance spares to customers.
• Collaborate with internal teams such as accounting, engineering, and operations to ensure smooth parts ordering and project completion.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves on being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Hourly range: $36.00 - $39.00

If this sounds like you, we want to connect!

• Strong technical aptitude with the ability to read and interpret mechanical drawings, bills of materials, and basic mechanical and electrical concepts.
• Excellent customer service skills with the ability to build and maintain positive relationships.
• Effective verbal and written communication skills for clear correspondence and teamwork.
• Experience working with ERP systems; familiarity with Salesforce is an advantage.
• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Strong analytical and problem-solving skills, with the ability to multitask and prioritize tasks to meet deadlines.
• Highly organized with strong planning skills and attention to detail.
• Bilingual in English and Spanish is preferred, but not required.

Pro Mach, Inc. was named to the Inc. 5,000 list of fastest-growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify the employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.