Job Details

To serve as first level production support for conference rooms, desktops, phones, printing, software and other computer related operations. Analyzes, investigates, and resolves reported issues. Determines underlying sources for problems and escalates issues to next level of support if necessary. Responsibilities Serves as first tier/level technical support for conference room, PC, phone, and printing issues. Fields incoming Service. Desk requests from end users via Citrix Desktop Director, e. Mail, Goto. Assist, Telephone, and Skype in a courteous manner. Records, tracks, and documents Service. Desk incidents, including all communications, successful and unsuccessful decisions made, and actions taken to final resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Installs and valid...Operations, Technical Support, Systems, Operation, Technology, Healthcare, Software, Tech