Job Details

Apex Technology Management, a New Charter Technologies company, is an award-winning Managed IT services company that clients rave about, and competitors want to be. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) We are nimble but growing rapidly and our top-notch technology services (Managed services, cloud, cybersecurity & professional services) are in high demand throughout the state of California.

Learn more about working with us here: What our employees say about working at Apex. Our employees can tell you that the perks are nice, but it's the team that you work with that really makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a reputation for providing our clients with the right technology solutions every time. We are committed to integrity and excellence in customer service. Let's consider our future together.

Our Mission and Core Values
Our mission at Apex is to transform organizations and lives through innovative technology solutions. This heartfelt and passionately lived-out Mission coupled with our Core Values is the driving force behind all we strive to accomplish. Simply stated, we are a company that believes that we can and are transforming organizations and people's lives through who we are and the innovative technology solutions we provide!

Our Core Values (IT Techs)

• I - Integrity: Always do the right thing even when it's hard. Be honest and true, conducting every part of our business with the utmost integrity.
• T- Teamwork: Work together as a team, valuing one another, and putting the needs of the team above one's own needs.
• T - Transformation: Be focused on and committed to accomplishing our mission. Positive transformation for our clients, our team members, and our communities.
• E - Excellence: In every aspect. Our work environment. Our communication with our clients. In the work we do. And in the things no one sees. Be dedicated to being the absolute best.
• C - Customer Service Obsession: The "core" core value. Always go the extra mile for our clients. Be obsessed with providing the very best experience to our clients.
• H - Humility: We always have something to learn from someone else. Be open to always learning more.
• S - Security: We are a security-first company. We take the incredible trust our clients place in us seriously. We take extra precautions to keep our clients safe and secure.

This is what keeps us rowing in the same direction as we create and maintain small business and enterprise-level computer and network infrastructures. Most importantly, we truly care about our employees and our clients. We are genuinely committed to exhibiting compassion, concern, and care for our clients, employees, community, and world. We implement the right solutions, the right way, the first time, and every time. Above all, we are the safe choice - the right choice - for those who realize the importance of well-managed information technology. We demonstrate what it means to be a "People First" culture, committed to providing employees with an environment where their talents can flourish. Leading with integrity and excellence, we are committed to providing exceptional customer service to the clients that we have the privilege to serve. We are a growing company seeking the best employees in the business.

If this is you, and you wish to be a part of an amazing team of down-to-earth people who like to work together and have fun together, you'll be an integral building block of something great: a rapidly growing company headquartered in Redding, CA but expanding throughout the state. We can't wait to hear from you, APPLY TODAY!

Our employees can tell you that the perks are nice, but it's the team that you work with that makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a reputation for providing our clients with the right technological solutions every time. We are committed to integrity and excellence in customer service. Let's consider our future together. Apply Today!

Benefits and Perks

• Gym membership / Reimbursement
• Discounted Car Care Services
• Paid time off to volunteer
• Education/tuition reimbursements
• Technical and leadership training opportunities
• Medical insurance with employer contributions for employees and family
• Dental and Vision insurance
• Generous Quarterly Profit-Sharing Bonus Plan.
• 401k with up to 5% company match.
• Twice Weekly company paid Lunch
• Caffeinate Monday's! Company paid DUTCH day!

Summary

A System Engineer plays a vital role in addressing customer queries, resolving technical issues, resolving escalated complex problems, documenting cases, performing on-site requests, and staying informed about the latest advancements in computer technologies. Preferred Candidate Locations: Santa Rosa, Rohnert Park, St. Helena, Vallejo Fairfield, Calistoga, Petaluma, Sebastopol.

Hybrid role! 2 days on client site, 3 remote.

Primary Responsibilities

• Closing 7 client-facing tickets per day that are escalation and more advanced in nature.
• Having a billable rate of 85% or more per day
• Closing out escalated helpdesk tickets quickly and efficiently
• Provide mentorship and guidance to helpdesk technicians on escalated tickets.
• Ability to comfortably handle onsite requests that could pertain to many issues such as:
  • Systems down
  • Printer failure
  • Network failure
  • Environmental slowness and bandwidth issues
  • Workstation failure
  • Server failure
• Following troubleshooting best practices and escalation policies to ensure ticket timeliness.
• Demonstrate a strong sense of customer service for all our clients.
• Document your time in our ticketing system live and be up to date by end of date.
• Document your work in your ticket clearly and accurately.
• Stay up to date on current technology in order to adequately perform your duties.
• Ability to oversee multiple clients as their "Lead" to ensure their environments are in top shape and maintained by following regular maintenance best practices and good documentation methods.

Preferred Skills & Experience

• Minimum 3-5 years' experience as a Helpdesk Technician and escalation strongly preferred.
• Knowledge of advanced Network & Server Infrastructure so that you can comfortably resolve higher level escalations without the assistance of others.
• Advanced Knowledge of:
  • Windows 10 & 11
  • Windows Server OS
  • Active Directory
  • Group Policy
  • Microsoft Suite
  • Microsoft 365
  • Wireless
  • TCP/IP
  • Routers/Firewalls (Cisco / Sonicwall)
• Effective analytical and troubleshooting abilities.
• Superb communication skills, including effective facilitation, listening, and writing.
• Ability to express thoughts in a clear and concise manner.
• Demonstrated analytical thinking, problem solving and decision-making skills.
• Familiarity with ConnectWise, Auvik, Slack, Microsoft Office Products
• CompTIA A+, Network +, or Security +, CCNA, CCENT
• Desire to continue to learn and grow.
• Compensation starting at $35 an hour DOE

Preferred Attributes

• Highly organized and process driven.
• Affinity for technology.
• Strong integrity with the ability to work in a highly confidential manner.
• Collaborative and flexible with a consultative mindset.
• Precise and detailed, delivering consistently high-quality results.
• Comfortable in a balance of tactical and strategic focus.
• Servant hearted with a focus on improving the lives of our customers in every action and interaction.

Physical Requirements

Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computers constantly. Travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel.

Apex, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Apex recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.