Job Details

Everyone's building the next AI tool.

This team is modernising a $12T industry stuck with 90s software.

We're hiring a Customer Solutions Engineer to sit at the heart of sales, product, and engineering leading demos, running onboarding projects, and scaling one of the fastest-growing SaaS companies in San Francisco.

Customer Solutions Engineer | SaaS Scale-Up | San Francisco

This isn't a “follow the playbook” role. You'll sit at the intersection of sales, product, and engineering: Part onboarding, part solutions, part implementation, part customer success. You'll become a product expert, leading customer demos, running onboarding projects, and making the whole process faster and smoother as the company scales.

Why join?

• Early-stage upside with proven product-market fit (profitable, hundreds of paying customers, backed by top investors)
• Huge impact: You'll be the face of the product from first demo to successful go-live
• Work closely with founders & engineers, shaping both process and product
• High visibility role in a business scaling at speed

What you'll bring:

• 3+ years in SaaS (implementation, solutions, onboarding, CS, or similar)
• Strong project management skills - able to manage multiple implementations in parallel
• Semi-technical comfort (APIs, SQL, Postman or similar)
• Ability to build credibility with everyone from CFOs to project managers

What you get:

• Salary: $110k–$165k + equity
• Healthcare: 90% of costs covered
• 401k: 100% match up to 4% of salary
• Relocation bonus if moving to the Bay Area
• On-site gym, daily food stipend, and a stocked office kitchen

If you want early-stage energy without early-stage risk, this is the one