Job Details

Description

Administrative Associate, Home Services

We are Electrify My Home, the Premier Residential Electrification Specialists!

Are you a personable individual with a positive demeanor? Are you passionate about providing exceptional outcomes for your team and customers? Looking for a stable position at a company that offers a fun and challenging work environment and truly cares about you? If you answered yes, you may have found a great opportunity to secure your career!

We are looking for a multi-talented admin specialist to complement our motivated team with experience in HVAC/construction-related office admin skills. This is a critical role for our growing company - get in early and be part of our collective success as we scale our efforts to install world-class projects that help our customers enjoy great comfort, energy efficiency, and carbon reduction!

This is a full-time role.

Responsibilities

Administrative support :
• Effectively and efficiently multitask in several key roles, including Project Management, process development, sales team support, logistics, accounting support, HR, and other general office duties
• Assist staff members with daily tasks and maintain organizational data streams and progress tracking
• Keep our dispatch software and Customer Resource Management software updated at all times
• Communicate with field, office, and sales staff in a deliberate and firm manner
• Compile digital and paper folders containing necessary job information
• Organized and disseminate project information to assist field manager
• Data entry and expense tracking assistance

Customer Service:
• Maintain polite and professional communication at all times
• Resolve customer concerns
• Understand and relay details about company matters and offerings
• Process and keep program information updated and organized
• Register product information and track distributor incentive programs and warranties

Qualifications

• Excellent interpersonal communication skills
• Business-related College degree or 3 years related experience
• 2+ years of customer service or office administration experience
• 1+ year of scheduling experience (preferably HVAC, but Plumbing or other construction experience is considered)
• Excellent computer skills. Knowledge of Microsoft applications (e.g., Word, Excel, PowerPoint, Outlook, Teams, Slack) and CRM systems
• Experience with business telephone systems
• Excellent phone skills
• Innovative and growth mindset
• Sales team admin experience
• Bonus: Training program administration
• Bonus: Adobe Photoshop, Illustrator, InDesign, Premiere experience