Job Details

Under direction of the Manager or above, provides supervision of the assigned Grievance staff, and assists in the day-to-day operations in the Grievance Unit by providing leadership, direction, and support to Lead Grievance Coordinators, Grievance Coordinators, and Grievance Resolution Specialists. Responsibilities Supervises staff by providing leadership, direction, and support to Lead Grievance Coordinators, Grievance Coordinators, and Grievance Resolution Conducts regular meetings with grievance staff and provides performance feedback. Manages grievance staff schedules. Monitors grievance staff calls to ensure consistency. Maintains an internal auditing program that identifies key improvements and measures effectiveness and compliance with regulatory requirements for all assigned staff. Conducts annual performance evaluations for assigned Lead Grievance Coordinators, Grievance Coordinators, and Grievance Resolution Specialists. Leads grievance training program for onboarding of new ...Appeals, Supervisor, Coordinator, Staff, Leadership, Skills, Healthcare, Business Services