Job Details

Overview

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

About The Clinic

Plastic Surgery Associates / Allegro Medspa is an acclaimed, full-service aesthetic and surgical practice serving Northern California since 1992. Led by internationally recognized, board-certified surgeons — Dr. Francisco Canales, Dr. Heather Furnas, and Dr. Eric Culbertson — the clinic has delivered over 40,000 cosmetic procedures. It boasts more than 75 years of combined experience, underpinned by a team of over 25 dedicated medical professionals.

• Excellence in Care: The clinic prioritizes patient-centered care, providing a concierge-style experience, ongoing staff training, and stringent safety standards.
• Comprehensive Service Menu: From facial rejuvenation (e.g., facelift, rhinoplasty) and body contouring (e.g., liposuction, tummy tuck, mommy makeovers) to female wellness procedures (e.g., labiaplasty, vaginoplasty), the practice provides a vast range of personalized treatments.
• Innovative Technology & Global Reach: The clinic leverages advanced technologies, such as the Vectra XT 3D imaging system, for consultations and offers cutting-edge body-contouring services, including EMSCULPT NEO, which combines fat reduction and muscle toning in a single session. Their concierge experience extends to out-of-town patients, offering travel coordination, virtual consultations, and membership perks.
• Reputation & Rewards Programs: The practice enjoys glowing reviews for its staff's professionalism, personalized patient experiences, and outcomes. For clients, they also offer membership tiers and loyalty programs (e.g., Allegro Membership and Allē Brilliant Distinctions) that include exclusive discounts, priority scheduling, and invitations to events.

Director of Operations

Director of Operations — As the Director of Operations, you'll serve as both the operational driver and the patient experience champion of the practice. You'll ensure daily operations run seamlessly while creating a service environment that exceeds expectations for every patient.

Operational Excellence & Clinic Flow

• Direct day-to-day operations across surgical and medspa services, ensuring efficiency and consistency.
• Optimize scheduling systems, staff workflows, and resource allocation to maximize productivity.
• Implement and monitor standard operating procedures (SOPs) to support smooth clinic operations.
• Track key performance indicators (KPIs) related to efficiency, service quality, and patient outcomes.

Patient Experience & Service Standards

• Deliver concierge-level service by overseeing the entire patient journey, from first contact to post-treatment follow-up.
• Act as the point of escalation for patient concerns, resolving issues with empathy and professionalism.
• Ensure staff consistently provide warm, personalized, and informed patient interactions.
• Monitor patient feedback and satisfaction surveys, and implement improvements based on insights.

Team Leadership & Development

• Lead, train, and support a multidisciplinary team to deliver operational efficiency and exceptional patient care.
• Coach staff on both technical workflows and customer service excellence.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Manage staffing schedules to balance operational needs and patient demand.

Financial & Vendor Management

• Oversee practice budgets, expense control, and revenue reporting.
• Manage vendor relationships, inventory, and supply chain efficiency.
• Administer membership and loyalty programs, ensuring they drive both retention and patient satisfaction.
• Provide operational and financial reports to leadership with recommendations for improvement.

Compliance, Safety & Risk Management

• Maintain compliance with all healthcare regulations, licensing, and accreditation standards.
• Oversee safety protocols, emergency preparedness, and infection control measures.
• Safeguard patient privacy by ensuring HIPAA compliance and secure data practices.

Strategic Growth & Collaboration

• Drive clinic growth by coaching providers, setting clear goals, and tracking KPIs to ensure accountability and consistent performance.
• Partner with leadership to align operational strategies with growth goals.
• Collaborate with marketing and outreach teams to ensure smooth execution of promotions and new services.
• Support expansion initiatives by planning operational requirements for new treatments or service lines.
• Analyze trends in patient demand and operational data to identify opportunities for growth.

Compensation & Benefits

• Salary Range: Up to $100k base with additional performance-based incentives and benefits.
• Benefits: Health & Dental Benefits, 401(k) Matching, Aesthetic Industry Perks, Great Culture & People-First Organization

Why Join This Team?

• Is deeply experienced and globally respected — with high procedural volume, expert surgeons, and over three decades of success
• Truly invests in patients and staff — from state-of-the-art technology to concierge-level service and loyalty programs
• Offers professional growth opportunities with measurable impact — elevating operational excellence in a top-tier aesthetic and surgical practice.