Job Details

Overview

Hybrid - Expect to be onsite at Fairfield on average 1-2 times per week. The business may require onsite meetings at other locations in San Ramon, Oakland, and/or Sacramento 1-2 times per week. Equipment (laptop, docking station) will be provided by the client. Local travel for business meetings is possible; no mileage or travel expenses are reimbursed.

Responsibilities

• Stakeholder Engagement and Digital Communications experience running internal campaigns to drive awareness and adoption.
• Influencer and Community Builder experience creating relationships, leading adoption efforts, hosting information sessions to gain engagement and adoption; strong ability to collaborate across cross-functional teams.
• ITSM/ITIL knowledge ability to clearly communicate the importance, value, and benefits in a structured, accessible, and easy-to-understand manner; bridge the gap between understanding ITSM and the rest of IT.

Qualifications

1. Bachelors degree or equivalent in Marketing, Communications, Organizational Change, or related field.
2. 5+ years experience in marketing, digital communications, or IT service management communications.
3. Strong knowledge of the ITIL framework and ITSM principles (certification preferred).
4. Proven ability as a social influencer within organizations, with examples of successful adoption or engagement campaigns.
5. Hands-on expertise with Microsoft 365 platforms: Teams, SharePoint, Viva Engage, Outlook campaigns, and Power BI reporting.
6. Excellent communication, storytelling, and interpersonal skills.
7. Creative mindset with ability to build trust and credibility across diverse audiences.

Success Criteria

1. Increased engagement with ITIL messaging across Microsoft channels.
2. Growing awareness and understanding of ITIL principles at all organizational levels.
3. Documented adoption of ITIL-aligned practices, measured via surveys, analytics, and ITSM maturity assessments.
4. Vibrant ITIL community of practice with active participation and peer-to-peer influence.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Project Management and Information Technology

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