Job Details

Banquets - Director of Conference Services

The Meritage Resort & Spa, 875 Bordeaux Way, Napa, California, United States of America

Job Description

Job Description: Director of Banquet Operations

Location: The Meritage Resort and Spa, Napa, California
Department: Banquets & Events
Reports To: General Manager / Director of Food & Beverage

Salary Range: $95,000 - $110,000

Position Overview

The Director of Banquet Operations will lead and oversee the banquet department at The Meritage Resort and Spa, ensuring flawless execution of all social and corporate events, weddings, and large-scale conferences. This role requires a highly organized, service-driven leader with deep experience in luxury hospitality, event management, and high-volume food and beverage operations.

Key Responsibilities

• Leadership & Team Development
• Lead, mentor, and develop a high-performing banquet management and service team.
• Foster a culture of hospitality, accountability, and excellence.
• Oversee scheduling, staffing, and training to ensure readiness for events of all scales.
• Operational Excellence
• Ensure seamless execution of events, from setup through breakdown, exceeding guest expectations.
• Maintain standards for service quality, presentation, and efficiency across all banquet functions.
• Partner with culinary, catering sales, and conference services to ensure alignment on client vision and operational delivery.
• Develop and manage banquet department budgets, including labor forecasting, cost controls, and revenue optimization.
• Analyze financial performance and implement strategies to increase profitability while maintaining service quality.
• Client & Guest Experience
• Act as the primary operational liaison for high-profile groups and weddings.
• Address client concerns promptly and with professionalism.
• Elevate guest satisfaction scores through attention to detail and personalized service.
• Compliance & Safety
• Ensure compliance with health, safety, and labor regulations.
• Implement and uphold policies and procedures for banquet operations.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Minimum 7–10 years in banquet operations, with at least 5 years in a leadership role at a luxury resort or high-volume conference center.
• Strong financial acumen with experience managing multi-million-dollar event revenue streams.
• Proven track record of leading large teams and executing complex, large-scale events.
• Exceptional communication, negotiation, and client-relations skills.