Job Details

Customer Experience & Brand Representation - Represent Sur La Tables brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. - Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Tables expertise and unique competitive edge offerings. - Educate customers on a variety of brewing techniques, including pour-over, French Press, Aero. Press, espresso, cold brew, and coffee art. - Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance - Recommend appropriate coffee equipment and maintenance practices based on customer needs. - Promote and sell coffee products, equipment, and accessories to customers. - Assist the store in achieving revenue goals by driving customer engagement and conversion through education. - Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sale...Coffee, Specialist, Customer Engagement, Customer Experience, Store Leader, Product Sales, Restaurant, Retail