Job Details

Customer Service Representative Entry Level

Location: Remote Employment Type: Full-Time Experience Level: Entry-Level Industry: Healthcare, Customer Support, Call Center

Position Summary: We are seeking enthusiastic and service-oriented individuals to join our team as Customer Service Representatives. In this role, you will deliver exceptional customer experiences by assisting with account management, troubleshooting, and general inquiries across multiple communication channels.

Key Responsibilities

• Customer Support: Provide outstanding service via phone and online chat
• Answer inbound customer calls and respond to inquiries
• Assist with password resets and account creation
• Guide customers through document uploads and account navigation
• Verify eligibility for healthcare coverage and explain available options
• Problem Solving: Diagnose and resolve customer issues efficiently and empathetically
• Think creatively to find solutions and improve the customer experience
• Follow up on unresolved issues to ensure customer satisfaction
• Product & Policy Expertise: Stay up to date on company products, services, and policies
• Adapt to frequent updates in procedures and program requirements
• Demonstrate professionalism and company values in every interaction
• Complete required training and pass certification exams
• Administrative Tasks: Accurately input and update customer information in internal systems
• Perform various administrative duties as assigned

Qualifications

Required Skills: Strong communication and interpersonal skills, Ability to multitask and manage time effectively, Basic technical troubleshooting skills (especially in a remote work environment), Proficiency with Microsoft Office and general computer literacy

Preferred Background: Experience in customer service, call centers, hospitality, retail, or healthcare, Bilingual candidates are highly encouraged to apply, Recent and consistent work history (no significant employment gaps)

Disqualifiers: Candidates may not be considered if they: Cannot articulate workflow processes clearly, Provide vague or incomplete responses during interviews, Show difficulty understanding or following policies and procedures, Demonstrate a lack of professionalism, productivity, or customer focus

Why Join Us?

Opportunity to grow within a supportive and dynamic team, Comprehensive training and certification programs, Make a meaningful impact by helping people navigate their healthcare needs

Pay and Benefits: The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Sep 26, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.