Job Details

Overview

Join to apply for the Assistant Shop Manager - Petaluma, CA role at See's Candies.

See's Candies is a leader in the confectionery industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Work is sweet! “Quality without Compromise” is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing high-quality candy and providing superior customer service.

Address: 333 S. McDowell Blvd., Petaluma, CA 94954

Join us in creating a positive and successful retail environment!

Job Description

If you are a dedicated leader committed to See's Candies' values and standards, we invite you to apply for the Retail Assistant Manager position. This role is a key contributor to the success of our retail location, supporting the Shop Manager in achieving sales goals, ensuring exceptional customer service, and maintaining operational excellence.

Key Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Provide support and feedback to team members to enhance their performance and growth.
• Assist in recruitment efforts by identifying and recommending qualified candidates for employment.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist in monitoring and controlling expenses to meet budgetary goals.
• Support procedures related to cash handling, protection of company assets, and banking.
• Assist in maintaining accurate timekeeping records and promptly approving weekly payroll.
• Ensure compliance with state and federal laws related to wages and breaks.
• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
• Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
• Other duties as assigned.

Minimum Qualifications

• Minimum 1 year of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, cash handling, and merchandising ability.
• Ability to follow, implement, and enforce company policies and procedures.
• Strong work performance and a track record of growing the business by seizing sales opportunities with a sales-driven team.
• Ability to learn new technologies quickly and manage change proactively and positively.
• Physical ability to perform essential functions (packing candy, stocking shelves, ringing sales, standing or walking entire shift, lifting up to 25 pounds).
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

The pay rate for this position is $26.56 per hour.

See's Candies is an EOE. See's will consider qualified applicants with criminal histories in a manner consistent with local, state, and federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).