Job Details

Overview

Join to apply for the Claims Advocate (Hybrid) role at Acrisure.

Location: West Division Office Location (Hybrid)

Department: Claims Management

About Us

Acrisures West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisures high-margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary

Claims Advocates handle the claim process from beginning to end, working closely with the client, insurance carrier, adjuster and claimants as well as colleagues in the underwriting department. They apply acquired job skills and company policies to complete assigned tasks and have a basic working knowledge of principles and practices in this area.

Responsibilities

• Assist clients of the agency in reporting and monitoring Commercial & Personal lines claims, including taking initial loss notices, routing loss notices to the appropriate insurance company, communicating with insured on adjuster assignments, tracking claim payments, and following claims until closed by the insurance company.
• Conduct initial reviews of claims for coverage questions, review denials for accuracy, and act as a liaison between insured and the insurance company adjuster.
• Serve as the contact for adjusters and insured on claims-related issues.
• Refer complex coverage questions to Risk Manager.
• Secure loss runs from carriers as requested.
• Prepare claims information for presentations as requested.
• Resolve customer claim issues in coordination with Account Executives and Producers to reduce E&O exposure.
• Provide claims packets to customers and prospects as requested.
• Read policy forms, understand coverage, and question carriers when necessary.
• Evaluate and challenge claim reserves in line with industry and claim-specific knowledge.
• Cooperate with counsel for suit or trial as needed.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements

• Active Property & Casualty license or ability to obtain one within 60 days of hire date.
• Excellent verbal and written communication skills and strong interpersonal abilities to interact across all levels.
• Ability to work independently and achieve high-quality results within stated time constraints.
• Ability to work as part of a team to achieve goals.
• Proficiency in MS Office Suite.
• Applied EPIC experience is a plus.

Education/Experience

• High School Diploma; Associate degree or higher preferred.
• 3+ years of claim experience or relevant industry experience.

Benefits & Perks

• Competitive compensation
• Industry-leading healthcare
• Savings and investments
• Charitable giving programs
• Offering hybrid work option
• Opportunities for growth
• Parental leave
• Generous time away

The base salary range for this position is $23 - $28.80 per hour. This range reflects Acrisures good-faith estimate at the time of posting. Placement within the range will be based on factors including skills, experience, qualifications, location, and internal equity.

Pay Details: The base compensation range is $23 - $28. This range reflects Acrisures good-faith estimate at the time of posting. Placement within the range will be based on factors including skills, experience, qualifications, location, and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. California residents can learn more about our privacy practices at the Acrisure California Applicant Privacy Policy: .

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from agencies without a mutual service agreement. Resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department will be considered the property of Acrisure.