Job Details

Overview

Senior Director - IT Operations/Security at PagerDuty, Inc. (NYSE:PD) leads our IT Operations for End User Services/AI, Systems Engineering, and Enterprise Security. You will architect, build, and support PagerDuty's SaaS/cloud-first IT ecosystem, ensuring availability, reliability, and security for a global workforce. You will drive enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all Dutonians. As a people-first leader, you will develop, support, and inspire your team.

We are looking for candidates located in the San Francisco Area ONLY at this time.

Responsibilities

• Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale.
• Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems.
• Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization.
• Partner with the CISO organization to design, deploy, and operate robust IT security solutions, protecting corporate infrastructure and data.
• Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement.
• Consult with senior-level stakeholders to identify business and technology needs, translating them into actionable IT strategies.
• Oversee ticket escalation and ensure SLAs and defined metrics are consistently met or exceeded.
• Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction.
• Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations.
• Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions.
• Offer direction, guidance, and training to IT staff, fostering a culture of learning and growth.
• Champion a “customer zero” mindset by adopting and deploying PagerDuty's own products internally, driving innovation and best practices.
• Demonstrate strong emotional intelligence (EQ) as a leader—build trust, foster collaboration, and support the professional development of your team.
• Bring deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record of delivering results in complex, fast-paced environments.

Basic Qualifications

• 8+ years of experience in IT operations, overseeing large information technology projects.
• 6+ years of people management experience leading multiple technical teams across geographies.
• Proven experience in operating and managing security, automation technology, and automation programs.
• Excellent understanding of computer systems, security, networks and systems administration, databases and data storage, and telecommunications.
• Experience with agile and scrum methodologies.

Preferred Qualifications

• Bachelor's degree in computer science (or related field) or equivalent work experience.
• Experience in high-growth, cloud-first (AWS), B2B SaaS environments.
• Strong leadership, decision-making, and project management skills; excellent communication and influencing abilities.
• Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom.

Salary and Benefits

The base salary range for this position is 180,000 - 304,000 USD. This role may be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location and may change based on primary work location. Details about specific offerings are shared with candidates during the hiring process.

About PagerDuty

PagerDuty is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that enables business resilience and operational efficiency for enterprises. Trusted by nearly half of the Fortune 500 and the Forbes AI 50, and by about two-thirds of the Fortune 100, PagerDuty supports always-on digital experiences for modern businesses. PagerDuty is Great Place to Work-certified and recognized by several industry awards.

What We Offer

Our total rewards are competitive and aligned with local laws. This may include:

• Comprehensive benefits from day one
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation, holidays, and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave and volunteer time off
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

EEO and Privacy

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

We provide accommodations for qualified individuals with disabilities in our job application process. If you require accommodation, please email ...@pagerduty.com.