Job Details

The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker's compensation unemployment, training program direction, implementation and administration; and employee relations coaching, counseling and discipline.

Responsibilities

• Direct and supervise Human Resources.
• Prepare and maintain Human Resources budget.
• Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
• Participate in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
• Communicate new policies, information, and directives to all employees.
• Instruct staff in interpretation of HR policies and procedures.
• Ensure staffs compliance with HR policies and procedures.
• Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
• Recruit, interview and recommend all exempt personnel.
• Maintain employee benefits programs.
• Set up, approve, and maintain all wage and salary programs, including performance evaluations.
• Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
• Maintain open door policy.
• Monitor and analyze turnover statistics.
• Conduct training classes.
• Update and submit required reports in a timely manner.
• Participate in and monitor safety committee in compliance with Loss Prevention SOP's.
• Ensure compliance with all HR related Loss Prevention SOP's.
• Establish and maintain safety incentive program.
• Become a certified trainer in all current HR training modules.
• Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
• Maintain Heroes of Hospitality (Employee of Month/Year) program.
• Practice positive employee relations, including coaching, counseling & discipline.
• Develop and maintain “no cost” benefit programs.
• Monitor Service Standards by Position training program.
• Participate in and monitor orientation programs.
• Develop managers for future advancement.
• Ensure managers are using coaching, counseling and discipline to address issues/concerns.
• Ensure Associate Opinion Survey is completed by all employees.
• Condense and expedite paperwork, develop internal communications, improve record keeping.
• Develop and maintain suggestion box program.
• Plan and edit employee newsletter.
• Manage all personnel files.
• Manage resume and application files.
• Develop and monitor recruitment resources.

Qualifications

• At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
• Previous supervisory responsibility required.
• College course work in related field helpful
• Familiarity with and knowledge of employment laws required.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.