Job Details

Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications. This is a full-time, onsite position @ AAA Pinole which includes working on Saturdays. Essential Functions. Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:Member Experience. Member Services. Concierge. DMV - Auto Travel. Unlicensed Insurance Services. Smart Home Secu...Associate, Customer Service, Experience, Member Services, Operations, Product Sales, Automotive, Business Services