Job Details

Technical Support Engineer is primarily responsible for providing technical support for Bentleys Structural Engineering software, STAAD. Pro and STAAD Foundation Advanced. Responsibilities: Provide technical support to users through Web, Phone & Email on STAAD products like STAAD. Pro, STAAD Foundation Advance Troubleshoot and resolve users issues quickly and accurately thereby driving user satisfaction and usage. Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests. Coordinate with Development, QA & Product Management team to prioritize bug fixes. Create knowledge articles, edit existing articles to keep them current and use those to support users. Test a product or a feature before a release. Carry out on site/web based technical presentations to users. This is a full-time role expected to work 40 hours per week, home-based in the US. Requires sitting or standing at will while performing work on a computer (or any ot...Technical Support, Support Engineer, Technical, Structural Engineer, Engineer, Support, Technology