Job Details

Client Support Specialist

The County of Sonoma is seeking candidates to fill two extra-help Client Support Specialist positions. Bring your empathy, customer service skills, and organizational skills to our team to help support members of our community. Starting salary up to $35.26/hour* depending upon experience.

A Client Support Specialist (CSS) plays a crucial role in ensuring safe and efficient transportation for clients transitioning between healthcare settings, residential placements, and appointments. The CSS is responsible for driving passengers, communicating with facility staff, delivering medications, and coordinating schedules with both facility staff and fellow drivers. The role requires a balance of strong interpersonal skills, empathy, and organizational abilities to handle the dynamic needs of passengers who may have mental health or behavioral challenges. You will be responsible for:

• Transporting passengers in a County van from hospitals or residential settings to new living environments, appointments, court hearings, or other locations
• Collecting medical information, including medication lists and discharge paperwork
• Coordinating pickup and drop-off times, working closely with the transportation coordinator and co-drivers
• Consulting with the coordinator in case of schedule changes or safety issues
• Utilizing knowledge of mental health and behavioral challenges to effectively redirect behaviors and communicate kindly with passengers

As an ideal candidate, you will be empathetic, possess excellent organizational skills and have a commitment to making a positive impact in the lives of our clients. In addition, you will possess many of the following:

• Experience with populations that have mental health or behavioral challenges
• Demonstrate a high degree of dependability and reliability
• The ability to build rapport with clients, facility staff, and team members alike through compassionate interaction and clear communication
• An understanding of the importance of tact, positivity, and patience when dealing with clients and their diverse needs
• A professional approach in coordinating schedules, tasks and responsibilities, and handling of client paperwork
• Adaptable to schedule changes and fluctuating client needs, to ensure adequate coverage and support
• Effective working both in a team environment and independently
• Bilingual skills (English/Spanish) are desirable but not required

Extra-help employment employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage, accrual of vacation, participation in the County retirement program, or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.

Application submissions require the supplemental questionnaire be completed.