Job Details

Senior Genesys Cloud Engineer

Become a part of our caring community and help us put health first. The Senior Genesys Cloud Engineer supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. The Senior Genesys Cloud Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Genesys Cloud Engineer implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications and solutions. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Use your skills to make an impact.

Required Qualifications

• Bachelor's degree in computer science or related field or 5 years hands on experience with Genesys Cloud
• 5 or more years of experience implementing and supporting enterprise contact center solutions
• 2 or more years of technical project leadership experience in an enterprise contact center
• 1 or more years implementing and supporting "Genesys Cloud" voice services Call Routing and ACD or Predictive Dialer
• Experience implementing and supporting complex call flows within "Genesys Cloud"
• Experience in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Demonstrated "Genesys Cloud" Call Routing
• Demonstrated "Genesys Cloud" Platform Experience
• Demonstrated Enterprise Predictive Dialer experience
• Demonstrated Enterprise Call Recording experience
• Demonstrated Enterprise ACD experience

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range $106,900 - $147,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.