Job Details

Overview

IT Support Specialist III

Santa Rosa, CA Information Technology

Job Type: Full-Time

About the Opportunity: Dexian is proud to partner with one of Californias top-growing banks in their search for an experienced IT Support Specialist III. This is a lead-level technical support role for IT professionals who thrive in dynamic environments and want to make a direct impact on banking operations.

The IT Support Specialist III is responsible for advanced technical troubleshooting, system optimization, and network management across the organization. Acting as both a problem-solver and mentor, this role serves as the bridge between front-line support and leadership, ensuring smooth daily operations while driving proactive improvements.

If youre looking to grow with a rapidly expanding financial institution, collaborate with IT leaders, and take ownership of complex, high-value IT projects, this is an excellent opportunity for you.

Responsibilities

• Technical Leadership & Support: Act as lead escalation point for complex hardware, software, and network issues. Serve as primary liaison for vendors and managed service providers. Approve, communicate, and oversee network/device configuration changes.
• System & Network Management: Support and troubleshoot PCs, servers, networks, firewalls, VoIP, and peripherals. Implement proactive/preventive measures to reduce downtime. Manage patching, vulnerability management, and remote monitoring systems.
• Documentation & Training: Create and maintain IT workflows, technical documentation, and how-to guides. Train and mentor junior support specialists; track progress and report to IT leadership.
• Collaboration & Communication: Work closely with VP IT/Facilities Manager, SVP IT Officer, and SVP Security Officer on IT initiatives. Provide clear updates to end-users and departments regarding outages, changes, and issue resolution. Facilitate feedback loops between IT, end-users, and business units.
• Project & Metrics Oversight: Track support metrics and report results to IT leadership. Assist in IT workflow management and cross-department projects. Contribute to IT team meetings with updates, trends, and recommendations.

Qualifications

• Experience: Minimum 7 years of hands-on PC, network troubleshooting, cabling, and IT support.
• Certifications (Preferred): A+, Network+, CCNA, MCSA, MCSE, or equivalent.
• Technical Knowledge: Windows 10/11, Server 2016/2019, Office 2019, MS 365; Active Directory, Exchange, TCP/IP, RDP/RDS, VLANs, VPNs, LAN/WAN, wireless networking; virtual environments, security protocols, firewalls, and disaster recovery best practices.
• Professional Skills: Strong customer service orientation and ability to communicate with technical and non-technical users; proven documentation and training skills; experience in fast-paced, team-oriented environments.

Why Join This Bank?

• Work with one of Californias fastest-growing banks that is consistently opening new branches.
• Directly impact IT operations with leadership-level responsibilities.
• Competitive pay and comprehensive benefits package.
• Volunteer and community engagement opportunities (minimum 10 CRA hours annually, compensated).
• Collaborative, innovative IT culture focused on continuous improvement.