Job Details

Spa Attendant

Hourly Pay Rate: $20.00 + Gratuity & Commissions

Essential:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Maintain regular attendance in compliance with Remington standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working
• Comply at all times with Remington standards and regulations to encourage safe and efficient hotel operations
• Maintain a warm and friendly demeanor at all times
• Must at all times be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees
• Greet and welcome all guests and members
• Check guests and members in and out: administer keys to locker areas
• Process transactions for all events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including use of Spa software, maintaining inventory of supplies, answering telephones, make appointments, and answer questions.
• Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products)
• Must be able to assist guests in the retail area
• Arrange for all spa appointments for a la carte services/activities and packages
• Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency
• Assist guests and members with spa prescriptions
• Ensure facility is prepared for proper opening and closing each day
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order

Marginal:

• Provide Spa tours as necessary
• Attend meetings/training as required by management
• Perform other duties as requested by management

Requirements:

Essential Duties:

• To warmly greet, tour and service all spa guests as requested.
• To monitor spa locker rooms to ensure linens, robes, supplies and furniture are in their appropriate places.
• To replenish linen, robes, products, lockers and other guest supplies as standard in spa.
• To assist spa therapists with equipment and supplies for spa or in-suite services.
• To setup guest rooms for in-suite spa treatments according to protocols in place.
• To deliver spa guest supplies to cottages as requested.
• To perform opening and closing checklists on a daily basis, replenishing supplies, and cleaning equipment.
• To perform monthly linen inventory linens.
• Facilitate laundry services to ensure that the laundry is sorted and available for pickup as directed
• To assist with special projects, events and promotions as needed and use available time to help with spa operations as requested.
• To consistently set and maintain the highest standards of personalized guest service, cleanliness and safety at all times while maintaining an enthusiastic and helpful attitude.
• To respond to guests' concerns, suggestions or complaints in a timely and professional manner.
• To maintain a working knowledge of all services and products, and recommend them to guests as appropriate.
• To attend all scheduled treatment and product knowledge training sessions and to assist in the training of other team members as directed.
• To represent and market Bardessono in a positive and professional manner as requested and continually promote Bardessono internally and externally by attending special events when requested and building relationships both on and off property.
• To promote and comply with all policies and procedures of Bardessono.
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• To maintain the cleanliness and safety of work areas and equipment at all times.
• To attend all mandatory meetings as directed
• To perform other tasks, including cross-training as directed.