Job Details

Job Title: VP Loan Operations Manager

Location: Santa Rosa CA

Pay Range: $120K/annually. to 125K/annually.

Position Summary

The Vice President, Loan Operations Manager is responsible for overseeing all aspects of loan servicing operations, ensuring efficiency, compliance, and exceptional service delivery. This role provides strategic and hands-on leadership to the Loan Servicing team, maintaining adherence to organizational policies, regulatory requirements, and industry best practices. The position requires on-site presence and the ability to work independently with minimal supervision.

Key Responsibilities

Leadership & Oversight

• Direct and supervise the Loan Servicing staff, including hiring, training, performance management, and professional development.
• Plan, assign, and evaluate work to ensure accuracy, timeliness, and compliance.
• Manage scheduling and time-off requests to maintain operational continuity.

Loan Servicing Operations

• Oversee daily servicing functions, including post-closing callbacks, General Ledger reconciliation, loan payoffs, escrow processing, insurance tracking, flood analysis, and property tax monitoring, SBA Guidehouse remittances, loan payments, draw requests, and maintenance activity, Loan Master File review and validation, and ensure accuracy and security of loan documentation.
• Provide superior service to both internal and external clients.

Compliance & Risk Management

• Ensure compliance with all bank policies, as well as state and federal regulations.
• Identify operational risks and implement solutions to mitigate potential issues.
• Manage internal and external audits and examinations, including preparation, research, and response.
• Support implementation of new regulations, policies, products, and procedures in collaboration with the Loan Administrator.

Technology & Process Improvement

• Serve as system administrator for key platforms, including Fiserv DNA and other loan servicing systems.
• Continuously review operational processes for opportunities to leverage technology and enhance efficiency.
• Recommend and implement process improvements to strengthen controls and productivity.

Additional Responsibilities

• Act as lead or backup in the absence of the Loan Administrator.
• Contribute a minimum of 10 hours annually to CRA-qualified volunteer activities (within business hours; time and mileage reimbursable).
• Perform other duties as assigned.

Qualifications

• 7–10 years of experience in commercial real estate loan servicing or loan origination.
• 3–5 years in a supervisory or management role.
• Strong leadership skills with the ability to motivate, mentor, and hold staff accountable.
• Excellent communication, interpersonal, and customer service abilities.
• Highly organized with strong time management skills and the ability to manage multiple priorities.
• Demonstrated ability to exercise sound judgment and make independent decisions in a fast-paced environment.
• Proficiency with loan servicing systems (Fiserv DNA preferred) and MS Office applications.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.