Job Details

Join Our Team at CubeSmart!

At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we mean you count!

What We Offer:

• Weekly Pay - Enjoy putting money in your pocket more often!
• Excellent Schedule - Most shifts end at 6:00 p.m. with Sundays off*
• Competitive Hourly Pay & Bonus
• Paid Time Off - Vacation, Sick, & Holidays
• Generous Health Benefits
• 401k Retirement Plan with Company Match
• Tuition Reimbursement
• Self-Storage Discounts

As a Self Storage Customer Service Associate, you will play a vital role in managing and maintaining our property while providing exceptional customer service.

Your Responsibilities:

Customer Service:

• Build customer relationships by identifying self-storage needs and offering tailored solutions while delivering an outstanding experience.
• Engage face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and performance metrics.
• Conduct property walks to perform lock checks and showcase available units.
• Collaborate with the team to rent self-storage spaces, sell merchandise, manage the leasing process, and handle payments via our Point-of-Sale System (POS). Complete daily bank deposits and make courtesy calls to customers regarding late payments.

Property Maintenance:

• Perform physical tasks such as daily property walks, cleaning units, and managing storage door operations (up to 50 lbs).
• Maintain the facility, including mopping, sweeping, changing light bulbs, and similar light activities.
• Ensure the storage facility remains clean and safe, meeting company guidelines (e.g., clean restrooms, landscaping, and general maintenance).

Why You'll Love Working Here:

You will make a difference, belong to a supportive team, and have opportunities to grow with us!

Qualifications:

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse audience.
• Basic computer skills.

Additional Requirements:

• Must be available to work Saturdays.
• Valid driver's license and insurance with access to reliable transportation for work-related tasks.
• Ability to frequently stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder while performing job duties.

The hourly rate for this role is $18.72 - $20.29, based on experience.

*Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.