Job Details

Customer Onboarding Manager – Generative AI SaaS

Role Overview

Our client is looking for a proactive Customer Onboarding Manager to guide new customers through the critical first months of using their platform. This role is ideal for someone with experience in SaaS, martech, or salestech products, who enjoys solving problems, collaborating cross-functionally, and ensuring customers achieve measurable value quickly.

Key Responsibilities

• Lead and manage the onboarding process for new enterprise customers.
• Troubleshoot and resolve technical issues while supporting pilot programs through to full contracts.
• Collect and translate customer feedback into actionable insights for product and engineering teams.
• Help refine and document onboarding processes and contribute to broader GTM strategies.
• Drive customer adoption, satisfaction, and ROI, thinking proactively to anticipate challenges.

What the Role Offers

• Significant ownership and autonomy in shaping the customer experience.
• Close collaboration with a high-performing, cross-functional team.
• Leadership development opportunities in a generative AI software environment.
• A team culture that values speed, excellence, and work-life balance.

Location

Bay Area – hybrid model with 3 days per week in-office to foster collaboration and culture.

Qualifications

• 4–10 years in enterprise Customer Success, Onboarding, Solutions, or Implementation Engineering.
• Bonus: Experience with marketing or sales technology solutions.