Job Details

JAMBASSADOR July 2025

John Anthony Wine & Spirits is one of the fastest-growing independent wine companies in the U.S., with a dynamic portfolio of seven brands: JaM Cellars, John Anthony Vineyards, Wishlist, Weather, Serial Wines, Johnny Tejas, and Hachidori Sake.

JaM Cellars is on the lookout for a rockstar JaMbassador to join our tasting room team in downtown Napa! This is not your average wine job—we pair our easy-to-love wines with unforgettable experiences in our lively JaM Cellars Wine & Music Studio, home to live music, exclusive events, and great vibes all week long.

As a JaMbassador, you'll play a key role in day-to-day tasting room operations—offering best-in-class hospitality, driving sales, and creating meaningful connections with our guests. We're looking for someone who is a motivated self-starter, thrives in a fast-paced environment, and knows how to deliver fun and elevated service.

Duties and Responsibilities

• Professionalism
  • Show up with reliability, enthusiasm, accountability, and a team-first attitude.
  • Dress to express, but keep it clean, professional, and guest-ready.
  • Provide exceptional customer service—always one step ahead of guests' needs and ready to support your fellow JaMbassadors.
  • Maintain a professional front-of-house presence; personal activities like phone use or eating should be done out of view from guests.
  • Work with grace and adaptability in a fast-paced environment alongside diverse personalities.
• Sales
  • Create memorable, personalized guest experiences—connect with visitors and guide them to the perfect wines.
  • Stay focused on sales goals, including wine club sign-ups and daily revenue targets.
  • Gather guest contact information through our reservation and POS systems.
  • Become proficient in our POS and CRM systems—ring sales, enroll wine club members, update guest records, and manage orders with ease.
  • Exhibit strong problem-solving skills, coachability, and a drive to grow.
• Wine Knowledge
  • Bring your passion for wine—and a desire to keep learning.
  • Build knowledge of our brand history, wines, and guest experiences to confidently share our story.

Qualifications

• Must be 21+ years of age
• Willing and able to work a flexible schedule, including evenings, weekends, and holidays
• Physically able to:
  • Lift and carry up to 40 lbs
  • Stand and move for 6–8 hours
  • Perform a full range of motion (bending, reaching, lifting)
• Coachable and comfortable with new technology and systems
• Professional appearance and positive attitude
• Genuine interest in wine, music, and creating joyful guest moments

We Provide

• Competitive compensation, plus:
  • Health benefits
  • 401K
  • Gym membership
• A fun, positive, and supportive work environment
• Ongoing wine education—we want to see you grow!
• Opportunities for advancement

Submit your resume in confidence and we hope to be in touch with you. Best of luck in your search!