Job Details

Base Pay Range

$23.77/yr - $29.05/yr

Position Title

Safety Ambassador

Department

Medical

Reports To Title

Health Center Manager

Location

North Napa Campus

Pay Range

$23.77 - $29.05/ hr, depending on years of experience

Schedule

Monday to Friday, 5pm to 9pm (Part time evenings)

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is a union of two health centers deeply rooted in their communities, offering high‑quality primary care to all, regardless of insurance or ability to pay. With 17 sites across Napa, Solano, and Yolo counties, it provides comprehensive medical, dental, behavioral health, and substance use treatment, nutrition, optometry, pharmacy, and care coordination to more than 70,000 individuals.

Benefits (Prorated For Part Time Employees)

• Medical, Dental, Vision Coverage
• PTO (Vacation & Sick)
• Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account
• Flexible Spending Account (FSA) and Limited FSA Options

Job Summary / Overview

The Safety Ambassador promotes the safety of clients and staff by providing security and necessary intervention to respond to and help de‑escalate crisis situations. CommuniCare+OLE provides an inclusive workplace that values diversity and life experience, welcoming applicants of all backgrounds.

Minimum Position Requirements

• High school diploma or equivalent required.
• Minimum two years' experience working directly with the public.
• Preferred: Experience working in clinics providing substance use and/or mental health services.
• Must possess de‑escalation and crisis intervention skills.
• Must have knowledge or the ability to learn motivational interviewing, de‑escalation techniques, and mental health first aid.
• Bilingual preferred.

Essential Functions and Responsibilities

• Utilize verbal de‑escalation skills during crisis intervention.
• Connect and build rapport with clients in crisis.
• Visit waiting rooms regularly to assist clients when possible.
• Secure premises and personnel by patrolling property; inspect buildings, equipment, and access points; permit entry.
• Obtain help when necessary by calling codes, calling 911 or emergency personnel, and/or sounding alarms.
• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses.
• Assist clients, patients, vendors, and/or contractors with finding their way within the clinic.
• Serve as an information resource for clients, patients, vendors and/or contractors needing assistance.
• Prevent losses and damage by reporting irregularities; inform violators of policy and procedures.
• Regularly check bathrooms and make sure they are clean and stocked.
• Maintain the entire property in an attractive, comfortable condition.
• Assist with trash pickup on the property.
• Regularly patrol parking lot to ensure vehicles are secure.
• Maintain a safe environment by reporting facility safety concerns to appropriate staff.
• In collaboration with the Health Center Manager, support routine safety drills.
• In collaboration with the Health Center Manager, be present if needed to present a behavior contract to a patient.
• Perform other duties as assigned.