Job Details

Product Specialist

Location: 2399 Auto Mall Parkway, Fairfield, CA 94533

Department: Sales

Reports To: General Sales Manager

FLSA Status: Non-Exempt

Range: $18-$22

Essential Duties and Responsibilities

As a Product Specialist you will be responsible for maintaining product knowledge, demonstrating vehicle features to the customer, and providing excellent customer service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance
• Ensure process adherence
• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
• Supports the client advisor in product related tasks and activities
• Greets customers in the sales and service departments and introduces Schomp services
• Provides extensive and customer oriented product experience and explains complex features based on customers' actual needs
• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Maintains constant communication with the designated sales personnel
• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
• Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
• Effectively manage a high volume of work
• Perform other duties as may be assigned by management
• Adhere to the Company's Core Values

Job Required Skills and Knowledge

• Excellent communication skills are required.
• Must be self-motivated with an ability to manage and organize time and activities.
• Must maintain a professional appearance and follow brand dress code.
• Ability to adopt and support new processes and changes to help in employee and customer satisfaction.
• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.
• Demonstrate high character and achieve high results.
• Excellent process orientation and extremely accountable for self and sales operations.
• Possess outstanding work ethic.
• Superior customer service skills.
• Maintain effective team member relations.
• Ability to maintain emotional control in stressful situations.
• Able to use/learn to use: dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.

Education, Experience and Certification

• High School Diploma or equivalent work experience.
• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly so listeners can understand, as well as ability to understand the speech of another person.
• Adequate physical ability including sufficient manual dexterity, including ability to operate computers, tablets, phones, and other office machines to perform the requisite job functions.
• Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens.
• Must be able to sit or stand in a stationary position for extended periods of time.
• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

Work Environment

• This position operates in a professional dealership environment.
• Scheduled shifts will be determined by the manager, with rotating shifts throughout the work week.
• Must maintain a clean, safe working environment at all times.