Job Details

• Lead all phases of system design, development, testing and support.

• Provide status updates, work plans, written documentation, and training.

• Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner.

• Streamline all automation processes by eliminating unnecessary tasks.

• Development of robust business infrastructure workflows to minimize time required for execution of business task.

• Test, analyze, and implement current software vendor upgrades.

• Prioritize technical issues and communicate resolution times as needed.

• Maintain the imaging system of organizational documents.

• Maintain Redwood Group uptime standards when working on project conversions and cutovers.

• Manage 3rd party support (consultants and vendors) in which it regards to implementing and enhancing business systems.

• Develop and maintain quality assurance standards to endure daily, weekly, and month-end functions are completed in an accurate and timely manner.

Computer Operations

• Create, develop, and integrate new processes and instructions for installed Robotic Process Automation (RPA).

• Identify opportunities for enterprise workflow automation and process improvements.

• Maintain service log of information on all workflow errors.

• Ensure scheduled workflow jobs are processing timely and accurately.

• Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately.

• Post business reports in a timely and accurate manner.

• Respond to high priority phone and e-mail requests for document assistance.

• Supply technical support for issues relating to enterprise workflow and RPA systems.

• Provide exceptional service to all Members, volunteers, team members, and service providers.

• Uphold established department service standards.

• Contact vendors to schedule support and maintenance work on systems software.

• Review all creations, deletions, and modifications of existing and new users daily for automation systems.

• Setup and maintain user security for workflow and RPA platforms.

• Ensure proper encryption of all data being sent from and received by Redwood Group staff to outside vendors.

Other Functions

• Maintain technical proficiencies to support current and planned hardware and software computing needs.