Job Details

Position Summary: Pairs motor vehicles and drivers in the morning prior to the beginning of drivers' daily route.

Shift: Sunday through Thursday 11am-8pm

What you'll do:

• Dispatch all drivers and helpers.
• Daily record keeping of agency and helpers for payroll.
• Must record and collect all material given to drivers (ex: gas cards, fobs keys, radio's, etc.).
• Maintain hand truck inventory and update spreadsheet.
• Maintain and update ez-pass account.
• Respond to all emails within 5 minutes and continue responses until resolved.
• Must complete hand off log with or without issues.
• Responsible for maintaining and charging all phones.
• Monitor geo tab and address drivers on all alerts.
• Update routers with delivery windows and any address issues.
• Check emails before dispatching for any updates, changes or notes.
• Answer all phone messages.
• Must monitor mobile cast (drivers must use phones daily and correctly) and address any issues.
• Complete daily activity sheet.
• Complete wufoo report daily.
• Update pickup sheet with purchasing twice a day 2pm and 4:00 pm.
• Send email updates regarding any issues with the routes including delays.
• Update invoice register in as400 for the company.
• During the day continually follow up on all pickups with drivers before they become issues.
• Assist drivers with directions, roadside assistance, accident guidelines, etc.

About you:

• High school diploma or G.E.D. required
• 2+ year of dispatch experience, preferably in a transportation industry preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Excellent written and verbal communication skills
• Self-directed and able to work without supervision
• Skilled multi-tasker and organizer is a must
• Bilingual in Spanish preferred

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