Job Details

Student Services Generalist
Salary
$4,426.93 Monthly
Location
Fairfield, CA
Job Type
Full Time Classified
Job Number
CSEA-Counsl-1025
Department
Student Services
Opening Date
10/13/2025
Closing Date
12/17/2025 11:59 PM Pacific
* Description
* Benefits
Description
The initial assignment of this position will be in The Counseling OR The Admissions and Records Departments.
Under the direction of an assigned manager, perform a variety of support duties and provide current and potential students with registration, financial aid intake at Centers, outreach, assessment, and other student support services at multiple sites or in an assigned area. This position reports to the Dean of Enrollment Services.
DISTINGUISHING CHARACTERISTICS: The employee assigned to this class reports directly to the manager of their assigned area and performs specialized and complex work requiring previous work experience in student services and demonstrated ability to express empathy and a student centered focus.
APPLICATION PROCESS DETAILS:
* To be considered for this position, all complete applications and supporting materials must be received by the application deadline.
* Meeting the minimum qualifications does not assure the candidate an interview. It is, therefore, important that the application be thorough and detailed.
* Reference checks for the finalists will be conducted.
* Candidates should not expect official notification until the selection of the candidate has been completed.
* The College may re-advertise or delay filling a position.
* Travel costs related to the interview are the responsibility of the candidate.
* Finalists may be invited to a second interview with members of the administration.
Responsibilities
Essential duties and responsibilities include the following. Other job-related duties may be assigned.
* Provide administrative support to assigned supervisor and assigned programs and services.
* Provide general information and assistance in person, via phone and online to students, staff, counselors, faculty, administrators, and the public concerning registration, residency, financial aid intake at Centers, counseling services and matriculation components, outreach, assessment testing, and other student support services. Collect and account for money from students for registration or materials.
* Assist students in scheduling and preparing for all counseling appointments via phone, online and in person.
* Organize, coordinate, oversee, and administer assessment testing and orientation as assigned; prepare schedules for placement tests to meet student needs; scan faculty evaluations, summarize results and include student comments.
* Arrange special testing for students requiring accommodation; provide information to students and refer to counselors as appropriate. Oversee and participate in scoring assessment tests; record and retrieve test scores using automated equipment; process and distribute test results. Develop forms, handouts and other printed materials explaining assessment testing, score interpretation and matriculation guidelines.
* Work with K12 schools and community at large to connect early with all potential students and provide ongoing support needed to ensure thorough preparation for and successful enrollment in college. Collaborate with college staff, school administrators, and faculty to coordinate outreach to local high school, middle school, elementary school populations, and in the community in partnership with the Outreach and Public Relations Manager.
* Assist in preparing promotional materials, correspondence, reports, applications, and other written materials related to community outreach. Provide and disseminate student service information about practices and program requirements in accordance with faculty direction. Update information on electronic news board and bulletin boards.
* Assist individual students and groups with reference and research materials such as class schedules, catalog and program websites. Provide training in use of these tools. Assist students in preparation of formal counseling sessions. Refer students to appropriate Student Services programs and/or counseling for professional services.
* Prepare and maintain a variety of records, reports, and files related to student outreach activities; maintain confidentiality of student information records. May collect and compile statistical data into special or periodic reports.
* Train and provide work direction to student workers. Coordinate schedules and process student worker timesheets. Assist in recruitment and selection of student assistants; provide instruction in safe work procedures.
* Calculate units, evaluate courses, and compute GPAs for both high school and college transcripts. Record equivalencies and provide relevant information to other departments as needed.
* Use complex features of desktop publishing, word processing, database management, spreadsheet or other specialized software to create, develop, format, lay out, type, proofread, and prepare a variety of documents. Utilize standard office equipment and instructional media (ie. Microsoft Word, Excel, Access, Outlook, Banner, website management, ASSIST, College Source and SARS grid).
* Maintain various records, files, logs and lists; enter data in computer databases and file paperwork as required. Perform other office duties including composing correspondence and written materials, establishing and maintaining filing systems; and operating a variety of office machines including computers, peripheral equipment, calculators and copiers.
* Attend to a variety of office administrative details such as coordinating materials, transmitting information, keeping reference materials up to date, maintaining equipment and arranging for repair, maintaining physical environment and condition of various student services areas and requisitioning supplies and equipment.
* May occasionally work evenings and/or weekends at various campus sites and community locations.
* May serve as back up to open site each week-day morning and prepare it for students and staff.
* Perform job-related duties as assigned.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
* Graduation from High School AND three years of increasingly responsible clerical experience involving public contact and computer operation.
* One year of increasingly responsible experience in a related area of student services is desirable.
Knowledge, Skills and Abilities
* Community college courses and curriculum preferred.
* Regulations governing the community college registration procedures.
* Basic Financial Aid intake when working at Centers only.
* Write information for reports or publications that conform to prescribed style and format.
* Read and explain SCC policies and procedures, State and federal laws, rules and guidelines, and community college curriculum, schedule, policies and procedures affecting assigned area of student services.
* Effectively present information and respond to questions from students, staff and the general public.
* Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
* Solve practical problems and deal with variables in situations where only limited standardization exists.
* Use interpersonal skills including tact, patience, empathy, and courtesy.
* Coordinate multiple projects, set priorities andmeet critical deadlines.
* Effectively operate and maintain an orderly environment.
* Work within a complex, integrated database.
* Operate a computer and applicable software.
* Work independently with minimal supervision.
* Meet schedules and time lines.
* Establish and maintain cooperative and effective working relationships with others.
* Speak clearly and effectively in public.
* Demonstrate sensitivity to persons with diverse socio-economic, cultural, and ethnic backgrounds, including the disabled.
PHYSICAL DEMANDS:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties outlined in this classification, employees in this classification are regularly required to stand and sit for long periods of time, walk short distances on a regular basis, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, stoop or kneel or crouch to file, speak clearly and distinctly to answer telephones and to provide information; and hear and understand voices over the telephone and in person. Some employees in this classification are frequently required to travel to other District locations to attend meetings or conduct work.
* All employees assigned to this classification must regularly lift, carry and/or move objects weighing up to 30 pounds.
* Specific vision abilities required for positions assigned to this classification include close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
WORK ENVIRONMENT:
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The work assigned to this classification is typically performed in an office environment or various public or private locations where outreach activities may be conducted. While performing the duties of this classification, the employee regularly is exposed to extensive contact with students, frequent interruptions and the hazards of working with video display terminals. The work environment is moderately noisy.
* The employee in this assignment may work alone and may be confronted by persons seeking shelter within the building.
Summary of Benefits
CSEA/Full-Time Classified
* New hires have 30 days from date of hire to enroll in benefit plans, benefits start the first of the month following date of hire.
Health/Medical
* CalPERS is our health insurance (medical) provider.
* CSEA Classified Employees pay a tiered amount towards the premium based on the following. The District pays remaining premium.
$60 per month (12 months) Employee only,
$65 per month (12 months) Employee + 1,
$70 per month (12 moths) family.
* To view Health Plans and other information, please visit:

Dental
* Delta Dental is our dental insurance provider.
* District covers 100%
* Employee only, employee + 1, or family
* PPO plan (to obtain a copy of the SCC policy, please contact HR)
* $2,700 annual maximum (in-network); $2,500 annual maximum (out-of-network)
* To find a Delta Dental provider, please visit:

* It is strongly recommended to set up an account to print cards, view benefits/claims. It will ask for "Enrollee ID." Enter your SSN.
Vision
* VSP is our vision insurance provider.
* District covers 100%
* Employee only, employee + 1, or family
* To find an eye care provider, please visit:
www.vsp.com
* It is strongly recommended to set up an account to view benefits/claims and other eye care information.
* At your appointment, there is no ID card necessary. Tell them you have VSP and give them your SSN. Dependents are covered under your name.
Life Insurance
* The Hartford is our group term life insurance provider.
* District covers 100%
* $10,000 Basic Term Life & Accidental Death and Dismemberment (to obtain a copy of the SCC policy, please contact HR)
* Benefit available to current/active employees only
* Additional life insurance can be purchased directly through The Hartford (employee paid)
Employment Assistance Program
(EAP)
Optum is our EAP provider.
* District covers 100%
* Available to all employees; 24 hours a day, 7 days a week.
* Services are confidential and include, but are not limited to:
* Face to Face Counseling & Virtual Visits
* Self Care - On demand help for stress, anxiety, and depression
* Work Life Services
* Financial, Legal & ID Theft Services
* To log in and view services provided to you, please visit: www.liveandworkwell.com (company code - wise)
24/7/365 access to support 1-866-###-####
Voluntary Retirement Savings
* SchoolsFirst retirement planning offers a variety of voluntary supplemental retirement savings plans including CalPERS 457 Supplemental retirement plans exclusively for school employees. They're designed to supplement your CalPERS pension and help bridge the gap between what your pension will provide and what you'll need in retirement
* Contribution limits are set by the IRS annually.
Other Voluntary Benefits
* American Fidelity is our assurance company provider.
* Flexible spending accounts (Section 125 plans) - allows you to deduct the cost of eligible benefits from gross earnings before taxes.
* Short-term and long-term disability insurance - SCC employees do not pay into state disability
* Other insurance options available
* SCC has an American Fidelity representative
* If interested in any insurance options provided by American Fidelity, please let HR know and we will ask our rep to contact you.
Paid Leave
* CSEA Classified earn 8 hours of sick leave per month (Unused sick leave rolls over each year.)
* CSEA Classified earn 8 hours of emergency leave per year; 8 hours accrued at beginning of academic year (July)
(Unused emergency leave does not roll over.)
Vacation Accruals
Full-Time Employees
(12-month/8 hours/day)Days Accrued Monthly Accrual
* 1 month through 9 years: 15 days 10.00 hours
* 10 years through 14 years: 20 days: 13.34 hours
* 15 years & above: 25 days 16.67 hours