Job Details

Makers Market is searching for an entrepreneurial, creative, and experienced Store Manager for our location at First Street Napa in downtown Napa, CA. This is a great opportunity to make your mark by managing our beautiful store and helping to grow our beloved American Made brand. If youare passionate about handmade products, the Maker Movement, and supporting American small businesses, we are looking for you!

You will take the lead in being the face and voice of Makers Market, acting as the brand spokesperson at all times. Makers Market is growing both online and in brick‑and‑mortar storefronts (Napa, CA; San Jose, CA; Mill Valley, CA; Lafayette, CA; and Alpharetta, GA) and we are looking for exceptional team members to promote our mission of Rebuilding the Legacy of American Made.

Staff

• Lead a high‑performing team and develop high potential individuals.
• Source, assess and facilitate hiring to build the team necessary to sustain and grow our business; plan for vacancies that will need to be filled by external talent.
• Successfully onboard and train new employees.
• Ensure employees are achieving their goals, following store procedures, and completing daily responsibilities.
• Drive a continuous‑improvement culture; validate that learning has been achieved and provide coaching when needed.
• Assess and improve performance, potential and fit of our people.
• Ensure the right people are working at the right times to maximize the business.
• Identify the next leader and develop them to their full potential; succession planning for all key roles in store.
• Ensure sales goals are met in the store (may involve retraining, feedback on merchandise needs, hosting store receptions, partnering with other local businesses, getting the store into local publications).
• Develop special event ideas for the store (e.g., Maker Trunk Shows, Blogger events).
• Merchandise the store to support our hip, cool aesthetic.
• Take the lead sales role in the store on a daily basis.
• Function as a source of product knowledge for both staff and customers, including knowledge of our products' makers, their craft and production process, etc.
• Champion clienteling to build long‑lasting, loyal relationships.
• Drive business to the store by working with the mall marketing team and employing other creative marketing efforts.

Operations

• Ensure all incoming shipments and transfers are properly recorded and tagged; work with the Operations Manager to resolve any issues.
• Maintain inventory accuracy through effective cycle counts, proper transaction ringing, and appropriate loss‑prevention procedures.
• Reconcile cash and make weekly bank deposits.
• Escalate and partner with the Operations Manager to correct store maintenance issues.
• Ensure front and back of the store are organized and clean.
• Follow up on customer transfers and special orders.
• Ensure assigned online orders are properly shipped out of the store.
• Merchandise the store to support the aesthetic of our brand and follow our merchandising standards.

What You'll Need – Job Requirements

• Minimum 5 years in retail, latest position as Store Manager or Assistant Store Manager, preferably with a specialty or premium retailer.
• A bachelor's degree, preferably in Business, Merchandising, or Art.
• Proven track record of achieving sales goals.
• Creative.
• A passion for handmade products, Made in America, and appreciation of good design.
• Entrepreneurial, self‑starter, resourceful, and excellent problem‑solver; self‑directed is a must.
• Superior customer service and relationship‑building skills; friendly, helpful disposition.
• Excellent organizational skills and attention to detail.
• Reliable, dedicated, and loyal.
• Can‑do attitude, team player, and willing to do what is needed to make the business successful.
• Makers Market champions independent makers and skilled craftspeople across the country, vetting each product to ensure it is well‑designed, long‑lasting, and either organic, sustainable, or ethically produced.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Retail

Benefits

Medical insurance
Vision insurance