Job Details

Beverage Operations Manager

Join our exceptional team at Estate Yountville, an idyllic haven nestled in the heart of Napa Valley, surrounded by breathtaking vineyards and renowned Michelin-star restaurants. Our beautifully designed property features two exquisite hotels, Hotel Villagio and Vintage House, offering a unique blend of luxury and tranquility for an unforgettable stay.

Job Summary

As the Beverage Operations Manager, you will lead the daily food and beverage operations across our lobby outlets, poolside service, and In-Room Dining (IRD). You will play a vital role in ensuring we exceed guest expectations by upholding Forbes Travel Guide service standards. This position requires strong leadership, a keen focus on operational excellence, and a flair for beverage innovation and presentation that aligns with the prestigious Napa Valley experience.

Essential Job Responsibilities

• Oversee daily food and beverage service operations to ensure seamless guest experiences across various outlets.
• Lead and train team members in Forbes Travel Guide standards, fostering a culture of excellence and commitment to service.
• Collaborate with culinary and beverage teams to create menus that reflect creativity, quality, and local Napa Valley influences.
• Ensure compliance with all food safety, sanitation, and alcohol service regulations.
• Manage inventory, ordering, and cost control to meet financial objectives while maintaining premium quality.
• Create and manage employee schedules to ensure optimal staffing levels across all service outlets.
• Conduct service audits and provide training focused on wine knowledge, mixology, and food pairing.
• Address guest concerns swiftly and professionally, ensuring timely resolutions.
• Work alongside F&B leadership on special events, promotions, and seasonal offerings.
• Maintain cleanliness, organization, and safety standards in all outlets.
• Continuously seek to improve service processes to enhance guest satisfaction and operational efficiency.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business, or a related field strongly preferred.
• 3-5 years of leadership experience in food and beverage operations.
• Comprehensive knowledge of food service, wine, spirits, and luxury guest expectations.
• Demonstrated ability to lead, coach, and motivate a diverse food and beverage team.
• Proven financial acumen with budgeting, labor management, and cost-control experience.
• Exceptional communication skills with the ability to engage effectively with staff and guests at all levels.
• Able to perform under pressure, manage conflicts, and maintain a professional demeanor at all times.
• Bilingual in English and Spanish is a plus.

Physical Requirements

• Ability to stand and walk for extended periods.
• Must be able to lift, carry, or move items weighing up to 30 lbs.
• Manual dexterity to oversee both bar and food operations.
• Comfortable working in both indoor and outdoor settings, including poolside.
• Flexible availability, including nights, weekends, and holidays, to accommodate business needs.

At Estate Yountville, we offer an attractive compensation and benefits package, along with the opportunity to be part of a dynamic and passionate team.

This description serves as a general outline of responsibilities and requirements, and it is not an exhaustive list. Management retains the right to assign or reassign duties as necessary.

Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

The role is based in Yountville, CA.