Job Details

GENERAL PURPOSE: The Loss Prevention Specialist ensures a safe and secure shopping environment for both Associates and Customers by preventing theft and fraud. This visible role includes greeting Customers warmly while maintaining a strong presence in the store, all while adhering to the company's protocols for loss prevention.

ESSENTIAL FUNCTIONS:

• Maintaining a Safe & Secure Environment: Prioritizes safety as the main focus by practicing safe behaviors and assisting Store Leadership in creating a safe atmosphere. Provides a visible presence at entrances/exits and throughout the sales floor by being approachable, polite, and observant for any potential safety concerns.
• Building Great Teams & Partnerships: Engages with Customers by offering friendly greetings and assistance, treating everyone with respect and courtesy to enhance the shopping experience. Actively participates in communication with Associates and external partners.
• Protecting Against Theft & Fraud: Monitors the store environment for suspicious activities, identifies theft indicators, and effectively communicates findings to Store Leadership. Follows Company protocols for responding to any theft incidents.
• Minimizing Operational Shortage: Supports the store team in recognizing effective strategies to reduce operational loss and ensures adherence to proper checkout procedures.

COMPETENCIES:

• Work Process Management
• Business Acumen
• Planning & Prioritizing
• Building Talent
• Collaboration
• Leading by Example
• Effective Communication
• Accountability & Execution

QUALIFICATIONS AND SKILLS:

• High School diploma or equivalent; AA degree preferred.
• One year of retail supervisory experience or equivalent training desirable.
• One year of experience in loss prevention/security is preferred.
• Possession of an active Security Guard License is an asset.
• Ability to thrive in a fast-paced environment.
• Strong communication and customer service skills.
• Adept at conflict resolution.
• Compliance with relevant safety regulations and background screening requirements.

PHYSICAL REQUIREMENTS:

• Regular attendance is essential.
• Must be able to spend significant time on feet, walking, and moving throughout the store.
• Ability to handle objects weighing more than 25 lbs.
• Comfortable with bending, stooping, or crouching as necessary.

SUPERVISORY RESPONSIBILITIES: None

DISCLAIMER: This job description outlines the primary responsibilities of the position and is not a comprehensive list of tasks. Duties may be subject to change at management's discretion. Ross is an equal opportunity employer committed to hiring and developing a diverse workforce.

The base pay range for this role is $18.71 - $19.21, depending on experience, skills, and location of the role.