Job Details

Job Description

Shipping and Customer Returns Specialists provide outstanding service while assisting customers with their shipping and unpackaged returns needs in our vibrant retail store. Be a part of a collaborative and fun team environment focused on customer satisfaction. We are hiring immediately and offer comprehensive training!

Once you apply, you may have the chance to schedule an in-person interview quickly.

Enjoy fantastic benefits:

• Flexible part-time or full-time hours, reasonable paid time off, weekly pay, and opportunities for career growth
• Discounts on products, services, and warranty plans in-store and online
• Additional savings at a variety of retailers and restaurants
• 401(k) plan with company matching
• Medical, dental, and vision insurance (full-time eligibility)
• And more!
• Compensation based on experience and qualifications

Contribute to customer and store success:

• Manage all aspects of Full-Serve Shipping and Unpackaged Returns, ensuring excellent customer engagement while preparing packages for pickup by third-party carriers
• Deliver exceptional customer service for services like Amazon returns and UPS shipments
• Identify customer shipping needs and effectively explain available shipping options
• Maintain an organized Shipping area for efficient processing and storage of packages
• Ensure adequate stock of supplies required for shipping and returns
• Create a welcoming and positive atmosphere for every customer
• Utilize basic selling techniques to present solutions to customer needs
• Adapt to various responsibilities, including online pick-ups, maintaining store cleanliness, and other assigned tasks

Essential skills and experience:

• Availability to work a flexible schedule based on store demands
• Ability to engage with customers, assess their needs, and drive additional sales
• Capability to lift, push, or move materials up to 100 pounds
• Strong attention to detail and organizational skills, with the ability to multitask effectively
• Collaborative team player in a fast-paced and occasionally stressful setting
• Able to manage conflicts calmly and cooperatively
• Act with integrity and honesty regarding all customer and business information

Staples does not sponsor work visas for this position.

About Us

The workplace and learning landscape is evolving. This is your chance to be part of a brand transformation within the retail industry. At Staples, we empower our customers and communities to explore innovative products and services, helping them unlock their potential while you unlock yours. Our team members are invaluable to our success, and now is an exciting time to join as we lead a new era in working and learning.

Staples is an Equal Opportunity Employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other protected status.

Staples is committed to providing reasonable accommodations to individuals with disabilities. If you require assistance due to a disability during the application process, please reach out for more information.

All qualified applicants with arrest or conviction records will be considered in accordance with relevant Fair Chance Ordinances.

In Massachusetts, it is illegal to require a lie detector test for employment purposes, and violations can result in criminal penalties and civil liability.