Job Details

Studio Advisor

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you'll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.
• Assist members/guests in person when they are in the studio and over email as inquiries come in.
• Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction/micromanagement.
• Monitor incoming emails and ensure proper check-in procedures are followed.

Essential Duties & Responsibilities:

• Member and Guest Check-in Compliance:
• Greet all incoming members and guests
• Ensure all check-in procedures are followed
• Thank guests for coming as they exit
• Answer client questions related to their account and class schedule
• Sales:
• Promote specials to current and future guests
• Customer Service & Operations
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
• Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
• Update Supply Request Log and Maintenance Log (depending on the issue)
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications:

• 1-2 years of customer service or sales experience preferred, not required
• 1-2 years MindBody software experience preferred, not required
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:

• High School Diploma or GED required

Physical Requirements:

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs.

Work Environment:

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.