Job Details

Job Description:

Join our team as a Club Manager, where you will play a crucial role in delivering exceptional service and maintaining top-tier facilities for our members. Your leadership will drive employee motivation and engagement, ensuring we consistently meet our financial targets as outlined in our annual budget. You will uphold the values and integrity of the Crunch brand while implementing company policies for operational excellence.

Reports to:

Owner

Requirements:

• 4-year college degree preferred
• 4 years management experience required
• Fitness management experience preferred
• Current Cardiopulmonary Resuscitation (CPR) certification required

Special Skills:

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Effective leadership abilities
• Strong administrative capabilities
• Exceptional customer service skills
• Proficient in computer use

Responsibilities:

1. Administration & Organization:
   • Understand and apply all standard operating procedures for the club.
   • Communicate and implement policies effectively to the team.
   • Foster a productive team environment.
   • Make informed decisions swiftly.
   • Recruit and hire high-caliber staff.
2. Sales & Revenue Management:
   • Lead and motivate the team to achieve sales goals.
   • Drive revenue goals through effective employee leadership.
   • Implement company promotions to increase membership growth.
   • Ensure effective communication of promotions to staff.
   • Promote community involvement among staff.
3. Personal Training Management:
   • Lead the personal training department to achieve revenue targets.
   • Facilitate the integration of personal training products into sales presentations.
   • Oversee compliance in procedure for session management.
4. Operations:
   • Coordinate club functions across departments.
   • Address member complaints efficiently and professionally.
   • Maintain a welcoming atmosphere focused on service quality.
   • Ensure club cleanliness, security, and safety standards are met.
5. Financial Oversight:
   • Understand budgets and income statements.
   • Manage expenses to stay within budgetary limits.
   • Analyze revenue variances against budget.
6. Leadership & Motivation:
   • Serve as a role model for staff.
   • Communicate effectively through regular meetings.
   • Foster an inspiring and feedback-friendly environment.
7. Profit Center Development:
   • Drive revenue through personal training and retail services.
   • Monitor member engagement to enhance revenue.
8. Meetings:
   • Conduct regular training and departmental meetings.
   • Participate in daily management coordination.

Accountabilities:

• Implement strategies for new membership growth.
• Manage expenses and payroll effectively.
• Maintain high standards for cleanliness and service.
• Stay informed on competitive offerings.

Measurement Standards:

• Achieve all financial and budgetary objectives.
• Ensure club cleanliness and customer service excellence.
• Model professionalism for the team.
• Support membership retention initiatives.
• Complete tasks and projects on time.

Please note that this job description may be subject to change at any time.