Job Details

Rooms Controller

Join our team as Rooms Controller and become part of the Stanly Ranch Family. We are looking for someone who can put the pieces of the puzzle together while maintaining a strong eye for detail and being able to anticipate challenges. Duties will entail many facets of auditing reservations for the resort including ensuring accuracy of room assignments, billing needs, and other tasks. You'll work closely with the resort's Reservations, Operations, and Sales Teams.

Key Responsibilities: Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

Checking Reservations Created Yesterday

• Rooms plotted, moving other reservations around if required in order to plot room
• Rate info verified, proper initial deposit taken (half or full based on cxl policy window)
• Any qualifying notes to put on the reservations (cxl. policy info, rate package info, etc.)
• If 3rd party booking, create the proper billing patterns and add any qualifying notes.
• Verifying correct room assignment and notes on file regarding any rate info package
• When time permits, follow similar process for any reservations created today

Cancellation Report Running

• Utilize reports via Opera to check all cancellations made the day or days prior to running the reports
• Ensure deposits are refunded where possible, applying cancel fees where applicable
• Ensure that the resorts are run regularly in order to help make End of Quarter/End of Year Deposits Ledger cleaning smoother

Room Plan Management and Optimization

• Checking for any offset room issues or find possible room blocking issues
• Upgrading where applicable to create multi-night booking windows where there weren't any at all or for specific room categories
• Maintain keen observation of all sold out opportunities and find appropriate solutions for those scenarios in accordance with Stanly Ranch standards

Monthly/Yearly Tasks

• Deposit Ledger Management
• Assist in maintaining logs of out of order rooms
• Audit the resort's deposit ledger reports
• Amend all necessary accounts with deposits from canceled reservations that need to be refunded, forfeited, or moved forward to future reservations, active or PM Holds
• At year end, ensure everything applicable is moved forward to the next year where needed, and refunded or forfeited if needed
• Work with event managers and reservations to block off special interest guests,

Ongoing Tasks

• Look for upcoming reservations that are inclined to upgrade their stay or find possible options to create upsell revenue opportunities
• Daily Room Plotting, working with Front Desk and Housekeeping as rooms become available
• Communicate with guests regarding arrivals, in room requests, etc., via chat base systems that are in place
• Room assignment with amenity requests, relaying with coinciding FB team or other that delivers them
• Double checking future room plotting for upcoming guests and stays in the week or 2 weeks out
• Verify and adjust billing for guests, Departures, Open Folios, and questions in regards to rates
• Assist with check-ins and check outs at the Front Desk

The starting range for this position is $28.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Required Qualifications:

• Previous experience in hotel or hospitality operations, particularly in group reservations or rooms coordination preferred.
• Strong communication and interpersonal skills and excellent organizational and multitasking abilities.

Preferred Qualifications:

• Understanding of hotel operating systems such as Opera and Alice
• One year experience in hotel operations
• Strong attention to detail
• Bilingual