Job Details

About the Company

AgileOne is committed to providing outstanding customer service and generating additional business opportunities throughout the client's geographic footprint for all verticals of the ActOne Group of Companies.

About the Role

The Program Manager (PM) is responsible for overseeing AgileOne's MSP program. The PM works with Client Users, Supplier Partners, and Contingent Workers participating in the MSP Program and/or Technology Suite for AgileOne Accounts. The PM will support and manage the effective and efficient use of the AgileOne Vendor Management Tool, or 3rd party VMS, facilitate the processes, and manage compliance with the contingent workforce management program defined by the client and AgileOne Management.

Responsibilities

• Oversee daily MSP program operations across client users, suppliers, and contingent workers
• Manage program performance, accuracy of data, SLAs, compliance, and reporting
• Monitor and maintain P&L, budgeting, and financial health of the program
• Ensure timely billing, audits, program metrics, and governance deliverables
• Serve as primary point of contact for client stakeholders
• Build relationships with hiring managers and decision‑makers to identify growth opportunities
• Facilitate supplier meetings, performance reviews, and quarterly business reviews (QBRs)
• Oversee issue resolution, escalations, and service-level requirements
• Lead, mentor, and develop a tenured Client Services team
• Hire, train, evaluate, and coach staff
• Foster a collaborative, accountable, high‑performance culture
• Identify opportunities to expand the program footprint
• Monitor and track SOW resources and program growth initiatives
• Improve processes, streamline workflows, and introduce cost-saving strategies

Qualifications

• P&L management experience
• Experience growing a staffing/MSP program (SOW resource tracking, scaling operations)
• 5+ years of experience in staffing, MSP program management, vendor management, or on‑site account management
• Experience managing and developing a tenured, experienced team
• Confident, thick-skinned, and able to communicate directly and professionally
• Experience supporting or partnering with Fortune 500/1000 clients
• Strong understanding of labor laws, staffing operations, supplier management, and compliance
• Ability to work onsite in San Francisco 2–3 days per week

Required Skills

• Experience with AgileOne, Beeline, Fieldglass, or other VMS tools
• Background in business development or client expansion within staffing/MSP
• Strong reporting, analytics, or Power BI experience
• Comfortable facilitating executive-level meetings, governance councils, and QBRs

Preferred Skills

• Experience with AgileOne, Beeline, Fieldglass, or other VMS tools
• Background in business development or client expansion within staffing/MSP
• Strong reporting, analytics, or Power BI experience
• Comfortable facilitating executive-level meetings, governance councils, and QBRs

Pay range and compensation package

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Statement

We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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