Job Details

Estate Manager

The Estate Manager is responsible for day-to-day front-of-house operations, with primary responsibility for the tasting room and special events departments of our Direct-To-Consumer (DTC) business which includes fiscal budgets and department profitability. This role is responsible for the onsite image/impressions of the winery, interacting with customers and external stakeholders, and providing strong leadership, delegation and decision making while building a successful team that can work together to create memorable experiences for our guests.

Essential Duties & Responsibilities

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Strategic Leadership & Business Management

• Execute integrated DTC programming in collaboration with the Sr. Director and CWG channel managers to deliver company-wide goals.
• Manage the annual budget, financial targets, capex projects, and forecast future needs.
• Monitor business performance and identify opportunities to enhance service, sales, programming, and overall efficiency.
• Complete key administrative and compliance duties including performance reviews, financial reporting, and adherence to alcohol/health/safety regulations.
• Work cross-functionally with Marketing, Ecommerce, Guest Services, Wine Club, and Production to ensure alignment on programming, brand standards, printed materials, and accurate website content.

Team Leadership, Culture & Development

• Lead and inspire both management and hourly teams to drive engagement, alignment, and momentum.
• Foster a service-driven, sales-focused culture that is knowledgeable, professional, efficient, and aligned with brand expectations.
• Promote open communication, a can-do mindset, and collaborative problem solving.
• Provide coaching and feedback that support employee growth, creativity, and a healthy, positive culture.
• Partner with and lead the Special Events Manager, collaborating on outreach, sales planning, budgeting, and revenue goals.
• Partner with Winemaking/Production to deliver ongoing product and wine education.

Guest Experience & Hospitality Excellence

• Ensure all guest-facing spaces present a safe, clean, and high-quality environment.
• Deliver exceptional service through efficient daily operations including housekeeping standards, opening/closing procedures, cash handling, and program execution.
• Coordinate seamlessly across Guest Services, Wine Club, and Tasting Room teams to provide a unified guest experience.
• Manage inventory accurately to ensure product availability for onsite sales and club pickups.
• When needed, host VIP tours, tastings.
• Build and maintain strong relationships with local partners (wineries, hotels, industry groups) to drive qualified referrals.

Tasting Room, Special Events & Programming

• Manage the Tasting Room P&L to achieve revenue, expense, and EBITDA goals.
• Partner with Special Events to execute club releases, signature events, and winery programs with exceptional service and the ability to adapt quickly to changing conditions.
• Work cross-functionally to bring new programming and initiatives to life through collaboration, change management, and positive leadership onsite.
• Attend key trade and consumer events when appropriate to ensure guests receive a memorable, brand-consistent experience.

Qualifications

• Bachelor's degree in Business or related field, or 46 years equivalent retail/hospitality and P&L management experience.
• Strong leadership, influence, and communication skills, with the ability to present ideas, motivate teams, and interact effectively across all levels.
• Strategic thinker with demonstrated ability to implement transformative initiatives and drive results.
• Excellent organizational, analytical, and problem-solving abilities, with proven success managing multiple projects and deadlines.
• Extensive knowledge of luxury products, wine, production processes, and the wine industry.
• Professional, engaging, and adaptable demeanor with a positive and creative approach to leadership and hospitality.
• Strong customer service orientation and ability to build meaningful guest and team relationships.
• Proficiency with CRM and POS systems, and Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Willingness to travel as needed
• Ability to lift 40 lbs.
• Tuesday through Saturday schedule,

All applicants will receive consideration for employment without regard to all federally and state protected classes. If you require assistance to participate in the application process, please contact us at ...@Crimsonwinegroup.com. The projected (base) pay range for this position is $90,000 to $100,000 per year in addition to potential annual bonus. This is the projected compensation for the position however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.