Job Details

Customer Service/Office Administrator
Job Location: Napa, California Job Type: Temp to Hire
Pay Rate: $24-$25/hour
Schedule: Monday - Friday; 8am-5pm Description of Position:

Do you have experience in Customer Service or Office Administration?We are seeking a highly organized and customer-focused Customer Service Representative (CSR) to serve as the first point of contact for customer inquiries, complaints, and service requests. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced office environment. This role requires strong communication skills, accuracy, and the ability to manage multiple responsibilities while delivering exceptional customer service. The CSR will provide timely and accurate support to customers while assisting with administrative and operational tasks. This position plays a key role in maintaining customer satisfaction and ensuring office efficiency.

Job Responsibilities:

• Serve as the primary contact for customer inquires, complaints, and service requests
• Conduct follow-up calls to ensure issues are resolved and customer satisfaction is achieved
• Educate current and prospective customers on company services and programs
• Manage high volume inbound calls (60-120 calls per day)
• Perform cash handling duties in accordance with company standards
• Rotate duties and shifts as needed to support department goals

Description of Company: You will be supporting a recycling and waste company in Napa, California.
Experience Required:

• Strong verbal communication and problem solving abilities
• Excellent organizational and multitasking skills
• Ability to manage challenging or irate customers professionally
• Proficiency in basic computer applicants (typing, Excel, 10-key)
• Professional, enthusiastic, and customer focused demeanor
• Ability to work efficiently in a dynamic environment

Similar Position: Administrative Assistant Executive Assistant Secretary Receptionist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:

• Stockton - (209) ###-####
• American Canyon - (707) ###-####
• Sonoma - (707) ###-####