Job Details

Customer Solutions Engineer

Location: San Francisco, CA (Onsite)

Salary: $110K–$165K +equity

About the Role

We are recruiting on behalf of a fast-growing B2B SaaS company for a Customer Solutions Engineer. This is a unique opportunity to become an expert in a complex product, lead both sales demos and customer onboarding, and guide their customers end-to-end. You will work closely with engineers and leadership while contributing to sales processes, customer success, and scaling onboarding operations.

Key Responsibilities

Customer Discovery & Pre-Sales

• Lead discovery calls and product demos with prospects
• Answer technical questions and position the product within customer systems
• Qualify fit, identify blockers, and advise on implementation details
• Maintain and update demo materials and customer-facing collateral

Customer Onboarding & Success

• Own end-to-end onboarding for customers, ensuring smooth implementations
• Serve as the primary point of contact during onboarding
• Configure the product to meet individual customer needs
• Train customers on product usage, including integrations and edge cases
• Create and maintain implementation best practices and FAQ documentation
• Identify churn risks and potential upsell opportunities

Project Management

• Manage multiple onboarding projects simultaneously, with clear plans, milestones, and timelines
• Troubleshoot issues and collaborate with engineering to resolve complex challenges
• Identify process gaps and provide feedback for product improvement

Process Improvement & Scaling

• Develop scalable onboarding processes for hundreds of customers
• Build tools, templates, and automation to reduce manual effort
• Collaborate with product and engineering teams to improve features and onboarding efficiency
• Track key KPIs for onboarding timelines and process success

Requirements

• 1–5 years of experience in:
• Consulting (PwC, Deloitte, Accenture, McKinsey) OR
• Customer success, implementation, integrations, ERP, or similar at a VC-backed startup
• Open to new graduates (Fall/Winter 2025)
• Strong interest in learning complex B2B SaaS products
• Excellent communication skills and ability to build long-term customer relationships
• Strong project management and organisational skills

Why Join

• Work closely with founders and engineers in a fast-growing environment
• Gain deep expertise in a complex B2B SaaS product
• Direct impact on scaling onboarding and driving customer success
• Competitive salary, equity, and visa sponsorship

If you're keen to learn more click apply and we'll reach out to set up a confidential call.