Job Details

Seasonal Pool Assistant Manager

Four Seasons Resort and Residences, Napa Valley is seeking a Seasonal Pool Assistant Manager to join summer team! This position is open from April through September.

About the Role

Plan, organize, direct and manage the work of employees at CAMPO, Pools and Cabanas. Ensure maximum guest satisfaction and financial success through providing exceptional service and attention to guests and colleagues alike.

What You Will Do

• Select, train, evaluate, lead, motivate, coach, and discipline all employees at the Pool.
• Assist with establishing the long-term strategic planning for the Pool operations. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
• Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Set up and manage all information technology systems required for the operations: Opera, Simphony, Open Table, iRis, Medallia, Avero and other.
• Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
• Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Market ideas to promote the business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
• Manage two pools, service from CAMPO Restaurant to guests, all pool activities and programs, and cabana rental program. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for Pool services.
• The ability to work closely with the Director of Food & Beverage and Chefs to design effective menus and amenity options while ensuring excellent product quality at a fair price.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.

What You Bring

• 1+ years' previous experience as an Assistant Manager (or above) in Food and Beverage.
• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
• Preferred experience in a luxury hotel operation, overseeing restaurant and/or Pool.

What We Offer

• Salary Rate: $77,000- $83,000 (April- September)
• Complimentary Employee Meals
• 401k Retirement Plans

Schedule & Hours

• Full Time availability
• Flexible for early morning, mid-day, and evening shifts
• Must be available to work weekends and holidays